Senior HR Assistant Client Services

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Description

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Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. 

Duties and Accountabilities:

• Work as a face of HR on the ground. Guide staff to appropriate HR related topics and solutioning group, providing an institutional perspective in the discussion and resolution of issues/problems.
• Respond to routine inquiries from clients and CMU on HR programs and policies, in consultation with relevant HRBP. Act as a point of contact for any HR queries. 
• Assist hiring teams and CMU on recruitments, vacancy postings in coordination with HR Recruitment Services team, participate in shortlisting committees and interview panels as appropriate and prepare salary recommendation for hiring managers.
• Provide overall process and procedural hiring guidance for different appointment types in World Bank like Term, Extended-Term, Short-term appointments.
• Work closely with HRBP to convene focus groups to discuss HR program/policy issues in specialized units, document and follow up. 
• Assist onboarding and orientation of selected candidates and relocated staff based on each relevant type of appointment. Produce and update HR welcome briefing material based on Country Office specific best practice. Provide guidance and briefing to enhance staff onboarding experience and quick adaptation on their workplace’s culture and HR systems. 
• Assist internal clients in the implementation of institutional and Country Office HR programs, e.g. Engagement Survey Follow-up Actions, Induction, Coaching & Mentoring Programs, Global Mobility Initiatives of relevant Offices, DEI Initiatives of relevant Offices, Respectful Workplace Advisors’ Initiatives as appropriate etc.
• As part of Staff Learning and Development, conduct training needs analysis as needed. Identify and develop HR-related training programs for the Country Office in coordination with the HRBP.
• Acts as Medical Benefits Plan (MBP) administrator to support local staff on medical benefits issues.
• Provide administrative and translation/interpretation support to counselors/Ethics team as needed including scheduling relevant meetings with the CMU and other entities and assisting during group workshops/presentations.
• Keep abreast of latest policy changes, participating in team conversations and bring the ground challenges to HR Management attention.
• Design and manage customized databases, and independently conduct research/analysis/special studies resulting in recommendations to facilitate decision-making. This would imply not only data retrieval, but also development and analysis of data, interpretation and write-up of analysis on an independent basis with a minimum of supervision. 

Selection Criteria

• Bachelor/master’s degree in HR, Management, Behavioral Sciences, Business or other related fields or a combination of degree and relevant work experience.
• Minimum 3 years of relevant experience in HR functions in a comparable working environment such as International or Multinational organizations.
• Demonstrated initiative, innovation and drive for results including ability to undertake a diversity of tasks within a rapidly changing and demanding environment on short deadlines.
• Knowledge of local (PNG) and regional (Pacific) Human Resources market and political context and understanding of the country’s working environment.
• Experience with data collection, research, analysis, and interpretation. Ability to articulate issues and recommend solutions to aid management in decision-making. 
•  Proficiency in all HR Systems and office management applications such as PeopleSoft, Recruitment tools, SAP, MS Office Tools. 
•  Strong organizational skills and ability to deal rapidly, and in a timely and accurate manner, with shifting priorities and work pressure with minimum supervisory requirements.

source: https://worldbankgroup.csod.com/ux/ats/careersite/1/home/requisition/32703?c=worldbankgroup

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