ICT End User HW / SW Support Administration

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of position

The AA will design, develop, administer & maintain all automated solutions under SharePoint online & will administer all deployed UN application systems by ensuring integrity, availability & confidentiality of data.

Role objectives

Within delegated authority, the AA will be responsible for the following duties:

• Administer UN Application systems such as FSS modules & NOTICAS.
• SharePoint online development: analyse stakeholder requirements & automate business processes using Microsoft SharePoint online, InfoPath and the Microsoft Power Platform (PowerApps, Power Automate).
• SharePoint online & Power BI administration, manage permissions on sites, lists, libraries & reports.
• Create adhoc Microsoft Power BI analytical reports & maintain Microsoft Power BI environment.
• Prepare, maintain user guides & training material of all automated solutions.
• Provide trainings on all deployed UN systems.

Areas of contribution:

• Ensure that the requested solutions are automated as per the requirements gathered & deployed within deadline.
• Ensure the confidentiality, security & integrity of data.

Project reporting

• This role reports to the line manager.

Key competencies

• High school diploma is a must, an IT graduate is desired.
• Certifications in PowerBI & Microsoft Power Platform is a plus.
• At least three years of progressively responsible experience in designing, developing, implementing & maintaining application systems.
• Proficient in programming languages, such as .NET Framework, Microsoft SQL, HTML / CSS.
• Sound knowledge of data engineering & data analysis.
• Excellent customer service skills, attentiveness, information retention, tact & diplomacy in dealing with both customers & colleagues.
• Strong communication & organizational skills.
• Detail oriented & high degree of accuracy.
• Fluency in French (both oral & written).
• Good knowledge of English is a desirable.

Team management

• This role has no team management responsibility.

Further information

• Qualified female candidates are encouraged to apply.