Guest House Assistant

Dedicated to the well-being of all people and guided by science, the World Health Organization leads and champions global efforts to give everyone, everywhere an equal chance to live a healthy life.

Who we are
Founded in 1948, WHO is the United Nations agency that connects nations, partners and people to promote health, keep the world safe and serve the vulnerable – so everyone, everywhere can attain the highest level of health.

What we do
WHO leads global efforts to expand universal health coverage. We direct and coordinate the world’s response to health emergencies. And we promote healthier lives – from pregnancy care through old age. Our Triple Billion targets outline an ambitious plan for the world to achieve good health for all using science-based policies and programmes.

The Guesthouse Manager Assistant under the direct supervision of the Administrative Assistant and Overall Guidance of the Senior Operations Officer. S/he receives technical guidance equally from the coordinator. The incumbent is expected to work independently but can escalate complex issues and
cases to the supervisor.

The functions ensure that Guesthouse Assistant is carried out in a timely, periodic, and orderly fashion. Through the activities in reaction to Guesthouses can be better monitored, coordinated, or replicated in the future if required. Furthermore, the functions contribute to the efficient implementation of responsibilities mentioned above in the designated area.

Additional Information:

National UN Specialist Volunteers in Sudan are entitled to:
– Monthly Volunteer Living allowance (VLA) at amount of 1597.24 USD.
– danger and Hardship Differential DHD: 479.17USD.
– Annual and learning leaves.
– Free Medical and life insurance.
– Free access to different learning platforms.

Within the delegated authority and under the overall supervision of the Administrative Assistant and guidance of the Senior Operations Officer, the Guesthouse Assistant will work closely with the management team and staff to ensure efficient operations and high guest satisfaction:
* Manage guest bookings, reservations, and inquiries through various channels (phone, email, online platforms).
* Monitor room occupancy, optimize revenue by managing room and implement strategies to maximize occupancy.
* Collaborate with the housekeeping team to coordinate room cleaning and prepare rooms for guest arrivals.
* Maintain accurate records of guest information, payments, and preferences
* Conduct regular inspections of guesthouse facilities to identify maintenance needs and ensure they are properly addressed.
* Maintain records of maintenance activities, including repairs, inspections, and preventive maintenance schedules.
* Supervise and coordinate housekeeping activities, including room cleaning, laundry services, and inventory management of supplies
* Collaborate with the guesthouse management team to identify and implement process improvements and operational efficiencies
* Oversee all service requests for the unit, distributing the work between supervisees in coordination with the supervisor.
* Monitor regularly that all contracted service providers comply with the established terms of reference and recommend corrective actions to ensure full client satisfaction.
* Support the Administrative Assistant in managing the purchasing of a large range of items and
* Services required to maintain the buildings.
* Prepare and support organizing all events and receptions at the Country Office premises, liaising with the requesting units to ensure all needs are looked after.
* Supervise outsourced staff in the building management organize regularly their work plans and request additional temporary resources when needed.
* When required, prepare requisitions, ensure that purchase orders are issued and create receipts
* When goods and services are delivered.
* Monitor the performance of service providers to ensure quality and compliance with agreements.
* Perform any other additional tasks that may be assigned.