Account Manager I – Higher ED in Albany, New York

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Nelnet


Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Account Manager I plays an integral role in servicing client institutions utilizing our suite of products. In addition, the Account Manager I is responsible for building and maintaining relationships by providing guidance and solutions to the client institution with a consultative approach.

Job Responsibilities:

  1. Manage a base of Higher Ed Schools as assigned by the Higher Ed OPS Management.

  2. Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels.

  3. Builds strong collaborative relationships with internal teams.

  4. Organize and facilitate external communication with key client institution personnel including conference calls, informational emails and status reporting.

  5. Identify, track, report, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions.

  6. Enter and verify daily agreement and /or client institution changes with a high level of accuracy.

  7. Recognize, document and discuss enhancements needed by the client institution.

  8. Routinely think outside of the box to provide solutions to client institutions and/or payers.

  9. Maintain and update client institution informational pieces.

  10. Maintain & review NBS client institution online products.

  11. Establish open communication with all areas of NBS to best serve our customers.

  12. Manage payer agreements and resolve issues by contacting the client institution or payer.

  13. Demonstrate a level of service to answer general questions regarding Higher Ed specialized schools.

  14. If Applicable, service a core of specialized schools or products as defined by Higher Ed OPS Management.

  15. Become familiar with other specialty areas within the Higher Ed Market.

  16. Consistently provide exceptional customer service to internal and external customers.

Salary for this position: $21.64/hr

EDUCATION:

College degree in business or related field or equivalent experience.

EXPERIENCE:

Proven experience in product service.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Commitment to embrace Nelnet Campus Commerce’s vision, mission, and core values.

  2. Personal/ Professional Effectiveness – demonstrates ability to be self-directed and self-motivated

  3. Strong interpersonal and communication (both written and verbal) skills with the ability to constructively approach issues in a professional manner.

  4. Ability to effectively identify client institution needs and provide solutions.

  5. Strong initiative to get tasks and objectives completed in a timely manner.

  6. Accountability – holds self and others accountable for results

  7. Ability to multi-task and complete projects under high pressure deadlines.

  8. General computer skills including Microsoft Office applications, e-mail, Internet, InDesign and Salesforce.

  9. Strong problem solving skills.

  10. Superior organizational skills and the ability to manage multiple tasks simultaneously

Higher Education Account Managers must be in alignment with the following values and expected behaviors:

  1. We recognize everyone is a unique individual and respect them for it.

  2. We believe everyone has something to contribute.

  3. We embrace the team concept and expect everyone to pull their own weight.

  4. We foster an honest, open environment.

  5. Desire to take responsibility for your actions and willingness to be held accountable.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected] .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)


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