Associate Ombuds

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U.S. Department of State, Office of the Ombuds, Office of the Secretary

Position description

This position is located in the Office of the Ombuds, Office of the Secretary (S/O) whose mission is to handle workplace conflicts that are not currently in a formal process and help employees identify mutually satisfactory solutions. S/O facilitates and supports a fair, equitable workplace that ensures the essential well-being of the Department of State workforce.


Provides expert advice and assistance to employees and managers, program administration, and case managers in matters related to conduct, performance, and dispute resolution.
Serves as dispute resolution practitioner who provides confidential and impartial assistance to facilitate achieving sustainable resolution early, efficiently, and effectively.
Provides training on a variety of topics to include communication, conflict resolution, and the Department’s Anti-Bullying Policy for Department workforce to include employees and leaders of all levels.
Establishes and maintains working level contacts within a variety of offices throughout the Department to help ensure non-duplication and streamlined approaches to service delivery to achieve resolution of workplace disputes.


Applicants applying for the GS-12 must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

Experience identifying and describing conflict resolution options.
Experience analyzing conflict situations to determine the applicability of the range of laws, regulations, policies, and precedents.
Experience facilitating conversations between parties in conflict to seek resolution.

Application instructions

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