Business Operations Associate

4 Min Read

World Health Organization




Job profile summary

Under the supervision of an operations professional, the incumbent will lead a team of support staff or hold the lead accountable role in delivering services and transactions in the relevant office in one or more of WHO’s specialized operational areas and subdisciplines, such as finance, human resources, procurement, logistics, and/or information technology management.

Key duties and responsibilities:

The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office. 

  • Supervise the delivery of services and transactions in human resources management.

Team management 

  • Manage a team of specialized support staff, or play a lead role in administering the delivery of efficient and effective services and transactions. 
  • Quality assure work products and processes compliant with respective procedures, guidelines, and policies. 
  • Justify and escalate procedural exceptions. 
  • Facilitate the capture and sharing of best practices and continuous learning by the team. 
  • Propose work process improvements for team performance. 


  • Share technical knowledge on matters relating to core service lines, by briefing clients, staff and partners on, and interpreting, relevant procedures, rules and regulations. 
  • Support consistency in approach and compliance with respective procedures, rules, and regulations. 


  • Undertake delegated certifications and approvals under the applicable accountability framework 
  • Manage the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures. 
  • Conduct training in respective area of business operations support for clients and staff. 
  • Identify improved service line processes and procedures for optimal client service, efficiency and effectiveness.

Functional knowledge and skills

  • WHO’s rules, regulations, support procedures, practices, rules, and regulations in following specialized operations’ -support discipline: 

Human Resources support service: 

  • Support the administration of the Human Resources plan and the delivery of HR support services including the following sub-disciplines: contract management; staff recruitment, selection, onboarding and briefing of new staff 
  • Proven knowledge of additional, operational service areas with less complex rules and procedures, may be required, i.e. 
  • Primary support for logistics and transportation administration, inclusive of the warehouses, exemption documents, management of the office vehicles, supervision of drivers, and all related activities. 
  • Administration of the inventory of supplies and organizational assets 
  • Travel administration, processing requests, visa issuances, flight and hotel bookings, travel claims, and follow up on travel related issues 
  • Brief and explain administrative procedures to other members of staff. 
  • Team management and facilitation skills 
  • Strong interpersonal skills 
  • Flexibility to adapt to competing priorities and work in a fast-paced environment.

Educational qualifications

  • Essential: Completion of secondary education. Training and certification in one or more UN operational service areas or systems 
  • Desirable: University degree in business administration, or related field

Work experience

  • Essential: A minimum of eight years of progressively responsible work experience relevant to the position (administrative support services and transactions in the operational support area, including Human Resources).


  • Experience in administrative support positions within WHO or another United Nations agency. 
  • Experience in Oracle-based systems or another enterprise resource planning system.

Language requirements

  • Expert knowledge in English and local language.





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