Business Support Assistant

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World Food Programme




WFP Pakistan is seeking the services and/or expertise of Business Support Assistant to coordinate the Chakki fortification project activities. S/he would support all efforts related to the coordination of project activities in Country Office, Kotli (AJK) and Quetta and other respective districts as well as reporting to the Management.

The incumbent in Country Office will operate under the direct supervision of the CO Food Technologist and the overall guidance by the Head of Nutrition. The incumbent is expected to work closely with CO Team, Research, Assessment, Monitoring and Evaluation (RAME) Team, Procurement and Finance Team, Chakki Field Team.

The incumbents in field offices will operate under the direct supervision of the CO Food Technologist with administrative guidance/support from Heads of Provincial Offices and the overall guidance by the Head of Nutrition. The incumbent is expected to work closely with the Provincial Office Team, Benazir Nashonuma Programme (BNP) Team, Research, Assessment, Monitoring and Evaluation (RAME) Team, Communications and Partnerships Team, CO and Field Nutrition Team. 

KEY ACCOUNTABILITIES (not all-inclusive)

  • Monitor all Chakki flour fortification-related activities and maintain coordination with management and WFP project team.
  • Coordinate on a regular basis with all relevant stakeholders at the Provincial and District levels to develop the synergies and partnerships for successful implementation of Chakki project; developing linkages and synergies among different sectors through multi-sectoral approach.
  • Assist and support on capacity-building activities for staff of assigned Chakki mills, food inspectors, food safety officers, LHWs, lab staff, Nashonuma mobilisers and district focal persons on fortification, quality assurance and quality control processes to promote sustainable and adequate/effective fortification process of Chakki flour.
  • Assist in providing timely and adequate support to Chakki flour fortification, installation and maintenance of micro- feeders, its calibration and setting flow rate of premix as per standards prescribed by Pakistan’s Standard and Quality Control Authority and PFA regulations.
  • Closely monitor assigned Chakki mills to ensure that there is uninterrupted supply of premix according to their requirements and perform timely coordination with the project management.
  • Ensure timely and smooth supply of iron Spot test kits to Chakki Mills and food inspectors for monitoring of fortification compliance at production, market and household level.
  • Collect samples of fortified Chakki flour from the assigned Chakki mills regularly and ensure its delivery at identified labs as per experimental design for analysis.
  • Assist in the identification of small-scale mills (Chakki) as per WFP guidelines.
  • Support surveys at market and household to monitor the availability of adequately fortified Chakki flour and ensure compliance keeping close coordination with the project team.
  • Assist project team in coordination measures with district government authorities for awareness creation activities at district level to generate the needed demand for fortified wheat flour in coordination with other functional units or agencies.
  • Conduct SBC and sensitisation activities in the assigned districts at the Chakkis/BNP Facilitations Centres in coordination with the BNP staff and other stakeholders.
  • Provide support to the chakkis in the development of Business to Business (B2B) linkages to create/increase demand of fortified wheat flour.
  • Prepare and submit daily, weekly, and monthly activity/monitoring plans and reports to management.
  • Gather information with clear direction to support the drafting of documents and preparing reports by other staff.
  • Ensure the proper record keeping of production data, premix consumption and iron test kits etc. at Chakki.
  • Collect and collate the accurate field data and timely share with the management.
  • Take responsibility for data integrity to facilitate availability of accurate information in corporate systems for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
  • Respond to queries and escalate where appropriate to provide a timely and accurate service to Chakkis.
  • Identify simple discrepancies in statistics and data, such as missing information, and report to management to support Chakkis to deliver.
  • Perform other duties as required.


  • Education: Bachelors degree in Nutrition, Sociology, Agriculture, Food Technology, Chemistry or Business Administration from any recognized Institute.
  • Experience: Minimum Four or more years of progressively responsible work experience relevant to field work preferably contributing to food fortification and/or nutrition objectives.

Knowledge & Skills:

  • Understanding of Food Fortification and Wheat Milling.
  • Understanding of Community-level programming
  • Knowledge of work routines and methods in order to complete processes under minimal supervision.
  • Proficient in the use of office equipment and computer software packages, such as Microsoft Office.
  • Good problem solving and analytical skills
  • Ability to offer guidance or basic on-the-job training to more junior staff.


  • Fluency in both oral and written communication in English and Urdu. Fluency in local dialect of the duty station will be an asset.





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