Business Support Officer, TTH in Istanbul, Turkey

News About Turkey - NAT
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As a Business Support Officer, you are going to provide the EMEA Sales department with Sales support, operational advice and secretary services (as needed) to assist them in performing their duties, and to act as first point of contact with people inside and outside the organization (e.g. Customers).

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace. Being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Key responsibilities:

  • Managing Customer Requests: Being first point of contact interacting with Internal Functions for Customers regarding Sales Support requests, as entry point for handling information, documentation, questionnaires, product quality complaints, sampling and Customer Portal.

  • Providing Administrative Support: Supporting Sales Team on systems/processes, sales contracts, documents, presentations, signatures, folder maintenance, organizing customer visits and marketing events, meeting minutes, sales statistics extractions & analysis, internal invoices.

  • Providing Facility Service: Providing administrative, secretarial support, office supplies, arranging meetings & external events, travel & accommodation, welcoming guests.

    We bring:

  • Entry to the exciting and inspiring world of perfumes and taste

  • A culture that values diversity where people are at the heart of the company

  • The opportunity to work for a company that cares about the environment and sets and achieves ambitious sustainability objectives

  • Flexibility in working hours

  • A dynamic working environment

  • Competitive benefits

    You bring:

  • Bachelor’s degree (preferred) or equivalent experience in related areas (Marketing, Sales, Customer Service) considered in lieu of degree

  • Strong knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint) and Internet portals

  • Experience working with ERP systems (e.g. SAP – Sales & distribution modules) and CRM systems are required

  • Supporting Functions/Customer Service experience are nice to have. Attention to details is needed.

  • Very good command (written & verbal) of English, Russian language knowledge is nice to have.

  • Soft skills:

  • Accurate, reliable, solution-oriented and customer friendly communication style

  • A self-starter and team player with ability to work under pressure with tight deadlines & minimum supervision in a flexible and open-minded manner

  • Strong interpersonal & problem-solving skills and able to work effectively under multi-cultural environment.

    The application process: Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Zsofia Schenk, Recruiter EMEA ([email protected]).

    Equal opportunities commitment:

    dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate – there’s a place for everyone at dsm-firmenich.

    As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

    Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

    We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

    About dsm-firmenich:

    As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

    Agency Statement: Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

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