Communication Assistant

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United Nations Children's Fund




Under the guidance and direct supervision of the Communication Specialist, the Protocol Assistant assist in the organization of high-level meetings, ceremonies and events with Government counterparts and other stakeholders. S/He will work closely with the Operations/Administration Unit to assist international /local UNICEF personnel and UNICEF visitors with procedures when dealing with government Ministries and Agencies. The Protocol assistant is responsible for assisting in the organization of high-level visits involving UNICEF.

The Protocol Assistant is responsible for building strong collaboration with the government institutions , embassies, diplomatic missions and other resident and non-resident agencies to facilitate the relationships between UNICEF and these entities on protocol matters.

Liaison support

  • Facilitate the relations with the government  institutions and serve as a liaison for all diplomatic matters related to UNICEF.
  • Ensure exchange of information and effective working relations are maintained with other UN agencies, local authorities and partners on immigration aspects.  

Event management

  • Manage protocol aspects of events in which Senior Management and high-level officials (UNICEF and others) are involved.
  • Assist in preparing  and maintaining agendas on high-level meetings and events organized by UNICEF, as required.
  • Assist in processing relevant clearance and entry permits for filming equipment for visiting crews.

Administrative support

  • Act as courier and support to the Country Office on protocol issues with the Ministry of External Relations (MINREX), in close collaboration with Operations/Administration Unit.
  • Work closely with Operations/Administration Unit to brief and advise all personnel and visitors on general administrative matters relating to protocols, and guide staff on accurate completion of relevant host country applications governing privileges and immunities.
  • Follow up on all administrative matters, applications, and requests with relevant MINREX authorities to expedite processes.
  • Arrange airport transfers of high-level officials and UNICEF visitors such as donors and facilitate customs and immigration procedures as necessary.

To qualify as an advocate for every child you will have…

  • Completion of Secondary education with specialized training in administration, diplomacy, preferably supplemented by technical or university courses related to the field of work.
  • 5 years of relevant experience in protocol support, public relations, communications, general office management, administration, or similar field of work.
  • For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years.
  • Experience in administering Protocol procedures, activities and related tasks is highly desirable.
  • Relevant experience in a UN system agency or organization is considered as an asset.
  • Training and experience using MS Word, Excel, PowerPoint, and other UNICEF software such as SharePoint; knowledge of integrated management information systems required.
  • Thorough knowledge of UNICEF administrative policies and procedures is highly desirable.
  • Organizational, planning, and prioritizing skills and abilities.
  • Ability to deal patiently and tactfully with visitors.
  • High sense of confidentiality, initiative, and good judgment.
  • Ability to work effectively with people of different national and cultural backgrounds.
  • Ability to work in a team environment to achieve common goals and to provide guidance to more junior support staff.
  • Knowledge of UN and Republic of Cameroon protocol, immigration, customs and excise processes, procedures, policies, working methods and practices.
  • Fluency in French and working knowledge of English required.





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