Consultancy: Senior Technical Project Manager SES (Supporter Engagement Strategy) , ICTD Digital Core, Solutions Centre and Support (remote, 12 months)

News About Turkey - NAT
17 Min Read
  • Contract
  • Spain

UNICEF Global


UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, a connected world.

The SES Digital Platform provides a set of enablers worldwide to offer a new and improved experience to prospective donors and existing individual supporters through tailored communication and customized donor journeys with UNICEF.
The Supporter Engagement Strategy (SES) Digital ecosystem consists of Salesforce, Microsoft Azure, Power BI and other third-party technologies which is adopted by UNICEF fundraising markets to digitally transform their way of working.

The Salesforce Digital Platform is developed with an agreed reference or enterprise architecture as the core principle to enable scalability. Fund Raising markets can localize the solution for market specific requirements, such as Payment Gateways and unique fundraising channels.

Continuous growth, implementation, maintenance, and support of the SES Digital Platform must be managed to successfully meet the need of stakeholders. Implementation and localization in markets is driven by the central SES team and is executed in collaboration with an implementing partner and/or third-party vendor.
Under the supervision of the Chief Digital Tools and Platforms, the incumbent of this post will lead as a Senior Technical Project Manager and manage the successful implementation and delivery of the scope of the SES project.

 

How can you make a difference? 

Scope of Work:

Roadmap 

The SES project roadmap in 2024 and 2025 includes multiple country offices in the ECAR and LAC regions, including Brazil, Mexico, Ecuador, Peru, Romania, Serbia, Bulgaria, and Greece. The timeline is dependent on country office readiness to embark on the project. The consultant is expected to technical project management 2-3 projects squad that includes combination of SES implementations (pre-implementation, implementation, testing/Go Live and Hypercare phase) and major enhancements for under Business-as-usual phase. The consultant is expected to work across different time zones to support the global project implementation.

Key Deliverables

  • The ideal candidate will lead and engage with UNICEF’s internal technical and business teams as well as External Vendors and Implementation Partners to ensure a successful SES platform implementation.
  • The successful candidate will create a collaborative and transparent environment and will guide implementation teams and process owners to reach project goals.
  • Effective and practical standardization and governance must be implemented.
  • This role is key in aligning project progress, risks and issues with the SES Management Team and in creating effective Stakeholder communication.

Key Responsibilities:

  • Planning, design and management of project scope and deliverables, based on the official SES Engagement model.
  • Develop a detailed project plan (backed by DevOps) as well as a visual project timeline for Stakeholder communication.
  • Work with the ICT CRM Lead and the Individual Giving Business Lead to manage the day to day activities in the implementation teams.  Actively track and monitor the project tasks performed by business owners, technical SMEs, and the vendor.
  • Provide day-to-day coordination and quality assurance for projects and tasks. Lead and manage the phase transition ceremonies.
  • Enforcement of technical and delivery standards and the reference architecture.
  • Overseeing the end-to-end system landscape implementation and application integration.
  • Provide input to resource planning and budgeting activities.
  • Coordination with Service providers, including UNICEF internal business teams and technical teams as well as external implementation vendors and other third parties.
  • Perform risk management on projects. Manage project risk and escalate issues to the appropriate level when needed.
  • Status reporting, project communication.
  • Stakeholder identification and management.
  • Technical process enforcement and improvements, including the agreed Engagement Model.
  • Provide input into successful post go live processes and improvements.

General

  • Demonstrate strong project ownership and responsibilities.
  • Lead and manage the phase transition ceremonies.
  • Effective communication with project sponsor, stakeholders and project team.
  • Maintain positive team atmosphere.

Project Change Management

  • Ensure that change management, training and communication activities are identified and executed.
  • Oversee the documentation of technical, functional design documents, SOPs and user training.

Project Closure

  • Ensure that the project, when formally closed, has lessons learned and appropriate documentation to support implemented processes.
  • Project records and documents are properly handed over to technical and business leads with clear descriptions of ongoing roles and maintenance activities

 

Work Assignments Overview Deliverables/Outputs Delivery  deadline Estimated Budget
Coordinate with SES pre-implementation team for pre-implementation related activities for country 1.
 
Coordinate the major technical enhancement program track under business optimization for country 2.
  • Updated RACI Matrix
  • Weekly Presentation to SES management team
  • Up to date Azure DevOps sprint board.
30 July 2024 8%
Work in close collaboration with SES pre-implementation team on SES discovery workshop for country 1.
 
Coordinate the major technical enhancement program track under business optimization for country 2.
  • Onsite discovery report
  • Up to date project plan with implementation schedule.
  • Decision register of the onsite discovery workshop.
  • Up to date Azure DevOps sprint board.
  • Weekly Presentation to SES management team.
30 August 2024 8%
Manage the Development phase of SES implementation for country 1.
Coordinate the major technical enhancement program track under business optimization for country 3.

 

  • Up to date project plan.
  • Up to date Azure DevOps sprint board.
  • Weekly Presentation to SES management team.
  • Up to date Azure DevOps sprint board.
  • Successful completion of development phase. 
30 September 2024 8%
Manage the UAT and end to end testing phase of SES implementation for country 1
 
Coordinate the major technical enhancement program track under business optimization for country 3
  • Up to date project plan
  • Up to date Azure DevOps sprint board.
  • Weekly Presentation to SES management team.
  • Up to date Azure DevOps sprint board.
  • Successful completion of UAT and end to testing phase.
30 October 2024 8%
Manage the Go Live phase SES implementation for country 1
 
Coordinate the major technical enhancement program track under business optimization for country 3
 
  • Up to date project plan
  • Up to date Azure DevOps sprint board.
  • Weekly Presentation to SES management team.
  • Up to date Azure DevOps sprint board.
  • Successful completion of Go Live Phase
30 November 2024 8%
Manage the Hyper care phase SES implementation for Country 1.
 
Coordinate with SES pre-implementation team for pre-implementation related activities for Country 5.
 
Coordinate the major technical enhancement program track under business optimization for Country 4.
  • Successful completed of hyper care and project
  • closure report 
  • Updated RACI Matrix for pre-implementation
  • Weekly Presentation to SES management team
  • Up to date Azure DevOps sprint board
30 December 2024 8%
Coordinate with SES pre-implementation team for pre-implementation related activities for Country 5.
 
Coordinate the major technical enhancement program track under business optimization for Country 6.
 
Manage the hyper care phase of country 3 
  •  Updated RACI Matrix for pre-implementation
  • Weekly Presentation to SES management team
  • Up to date Azure DevOps sprint board
  • Successful completed of hyper care and project closure report
30 January 2024 8%
Work in close collaboration with SES pre-implementation team on SES discovery workshop for country 5.
 
Coordinate the major technical enhancement program track under business optimization for country 6.

 

  • Onsite discovery report 
  • Up to date project plan with implementation schedule
  • Decision register of the onsite discovery workshop
  • Up to date Azure DevOps sprint board
  • Weekly Presentation to SES management team
28 February 2025 8%
Manage the Development phase of SES implementation for  country 5.
 
Coordinate the major technical enhancement
program track under business optimization for
country 7
  • Up to date project plan
  • Up to date Azure DevOps sprint board
  • Weekly Presentation to SES management team
  • Up to date Azure DevOps sprint board
  • Successful completion of development phase
30 March 2025 8%
Manage the UAT and end to end testing phase of SES implementation for country 5.
 
Coordinate the major technical enhancement program track under business optimization for country 7.
  • Up to date project plan.
  • Up to date Azure DevOps sprint board.
  • Weekly Presentation to SES management team.
  • Up to date Azure DevOps sprint board.
  • Successful completion of UAT and end to testing phase.
30 April 2025 8%
Manage the Go Live phase SES implementation for country 5.
 
Coordinate the major technical enhancement program track under business optimization for country 8.
  • Up to date project plan.
  • Weekly Presentation to SES management team.
  • Up to date Azure DevOps sprint board.
  • Successful completion of Go Live Phase
30 May 2025 8%
Coordinate with SES pre-implementation team for pre-implementation related activities for Country 9.
 
Coordinate the major technical enhancement program track under business optimization for Country 8.
  • Updated RACI Matrix for pre-implementation
  • Weekly Presentation to SES management team
  • Up to date Azure DevOps sprint board
30 Jun 2025 8%

 

Reporting structure:  The SES Senior Technical PM Consultant will report to the ICT Specialist SCS, ICTD.  Duration of contract: 12 months 

Travel:  This role will work with UNICEF Country Offices so travel will be required. This will be covered separately by UNICEF as per current Travel Policy, and not in the lump sum fees.

Financial Proposal:

Please indicate your ability, availability and your rate per deliverable (in US$) to undertake the terms of reference above. Applications submitted without a rate will not be considered. 

To qualify as an advocate for every child you will have…

  • Bachelor’s or Master’s degree in Information Systems Management or Information Technology, Project Management, Computer Science, Business Administration or related field is desirable.

*A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree. 

  • A minimum of 8 years of relevant professional project management experience in systems project management (large-scale, global implementations) or software development, technical integration or business operation environments with a proven track record of interfacing with multiple levels of the organization and successful project completion.
  • Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset. 
  • Experience in leading technically complex global projects.
  • Experience in change management for large operational projects.
  • Experience in managing project risks and facilitate decision making.
  • Experience with enterprise level platforms.
  • Experience managing software implementation and understanding of business requirements.
  • Detailed knowledge of the Project Lifecycle and fluency in Agile project management methodologies.
  • Experience collaborating across multiple functions and working with operational SMEs, technical resources/ infrastructure and architecture teams.
  • Excellent communication & presentation skills (written & verbal) across multiple audiences with ability to influence others while working in a multicultural, multi-ethnic environment with sensitivity and respect for diversity.
  • High motivation, enthusiasm, and dedication to deliver results within strict timeframes.
  • Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & organizations often outside ‘standard’ working hours.

For every Child, you demonstrate… 

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit  here

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts. 

Advertised: 06 Jun 2024 Romance Daylight Time
Deadline: 13 Jun 2024 Romance Daylight Time

Apply now
***Show some love and please mention newsaboutturkey.com* in your application***
***We also feel loved when you share it***

Share This Article