Country Support Manager, HIV Treatment

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CHAI - Clinton Health Access Initiative

Country Support Manager, HIV Treatment



Full Time
Program (Division)

Infectious Disease – Global HIV Access Program
Additional Location Description

This role is flexible to be based in another CHAI program country, pending Country Leadership approval.


CHAI Overview

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally. Learn more about our exciting work:

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Program and Position Overview

Since the beginning of the HIV epidemic, the global community has made major strides in improving the quality and coverage of HIV treatment, especially across countries in sub-Saharan Africa which bear the brunt of the global HIV burden. However, progress has been unequal across geographies and populations, and challenges with retaining people in HIV treatment programs for life threaten progress to-date and result in adverse clinical outcomes. Continuing to introduce new and improved HIV treatments for all populations, as well as enhancing the way that HIV care is delivered to ensure it is person-centered, are critical activities to meet global HIV goals and end HIV as a public health threat.

CHAI’s Global HIV Access Program is seeking to hire a Country Support Manager (CSM) to support with these efforts to improve access to and the quality of HIV treatment in LMICs. They will contribute to a range of in-country projects focused on introducing and scaling new HIV treatments for adults and children and supporting the development and implementation of person-centered service delivery models for HIV treatment. Alongside these projects, the CSM will also support other relevant workstreams across the HIV team as needed, including fundraising and business development. This position will primarily support active projects in Ethiopia, Malawi, and Tanzania, but will frequently engage with other CHAI country teams in sub-Saharan Africa and Southeast Asia on HIV treatment-related topics. The CSM will report to the Associate Director of HIV Treatment and Market Intelligence.

This role will work closely with CHAI country teams, other cross-cutting CHAI teams, and country partners to provide technical, operational, and strategic support to execute on key activities, including country team engagement; developing reports and presentations; conducting desk research and analyses; supporting external partner engagement; leading workplan development; managing and monitoring project milestones, timelines, and deliverables; and coordinating reporting inputs. The CSM is also responsible for staying up to date with the latest HIV treatment market trends , evidence, and knowledge to serve as a resource to CHAI’s country and global teams for all things related to HIV treatment.

Travel is expected to be up to 50% to focal countries to support in-country engagements, technical meetings, etc. Pending country leadership approval, this role will be based in a CHAI program country in sub-Saharan Africa.


Country-Level Technical Assistance

  • Provide targeted technical assistance to CHAI country teams to support identified priorities, develop resources and consolidate evidence on emerging issues, and provide analytical and strategic support to advance program goals.
  • Participate in and contribute to in-country processes and activities (e.g., guideline reviews, forecasting and quantification meetings, technical working groups), with a particular focus on sharing market intelligence and translating regional and global learnings and best practices into operational and technical guidance, to accelerate the uptake of impactful HIV treatments and delivery models.
  • Structure and develop quantitative and qualitative analyses to inform the design and execution of targeted technical assistance (e.g., introducing new medications, implementing new service delivery models) to address priority gaps and support HIV treatment goals at the country level.
  • Develop and deliver clear presentations (verbal and written) to share findings and recommendations for internal and external audiences, including potentially senior stakeholders at CHAI and within program country governments.

Project and Relationship Management

  • Manage multiple complex and diverse relationships simultaneously, and serve as the primary liaison between country teams and the Global HIV Access Program for all things related to HIV treatment.
  • Support country teams to manage and monitor progress against program and grant deliverables through regular joint reviews of program strategy and progress, supporting workplan development and monitoring, and troubleshooting challenges as needed.
  • Manage, coordinate, and develop inputs for routine reporting and donor updates, as well as ad hoc reporting needs, including requesting, reviewing, and consolidating data from CHAI countries and partners.
  • Elevate issues, recurring themes, and/or roadblocks to the HIV Treatment and Market Intelligence Associate Director as needed to minimize risks to project outcomes.

Communications, Knowledge Management, and Cross-Team Learning

  • Maintain up to date expertise regarding the HIV treatment pipeline and delivery space and support knowledge management across the team, including potentially presenting on internal CHAI calls.
  • As needed, work with CHAI teams and partners to plan and execute communication, learning, and knowledge management processes and activities, including cross-country knowledge sharing engagements, developing conference abstracts/manuscripts, etc.
  • Support HIV Treatment and Market Intelligence Associate Director in fostering a collaborative team environment which supports and engages team members.


  • Bachelor’s or master’s degree in relevant field, including (but not limited to) public health, public policy, global health, economics, business, pharmacy, social/hard sciences, etc. Candidates with alternative educational backgrounds are also encouraged to apply
  • At least five years of working experience conducting rigorous analyses and forming insights into clear external deliverables, managing complex projects and stakeholder relationships, and providing strategic guidance or supporting business strategy
  • Strong interpersonal and stakeholder engagement skills, with proven ability to build and maintain strong relationships in a diverse environment  and navigate complex political situations
  • Strong “hands-on” work ethic and willingness to get into the weeds of complex problems to find solutions
  • Meticulous organizational skills with the ability to simultaneously manage multiple complex tasks with a high degree of uncertainty; set and adjust priorities; and work independently with a strong attention to detail
  • Excellent written and oral communication skills, with the ability to clearly communicate key takeaways, effectively translate insights based on target audience, and comfort in delivering succinct and engaging verbal presentations with potentially little preparatory notice
  • High level of proficiency in Microsoft Office, particularly Excel, PowerPoint and Word, including strong data visualization skills using these platforms or others
  • Patience and thoughtfulness even in high-pressure, stressful situations
  • Willingness and flexibility to travel, with potential for last-minute trips (up to 50%)


  • Experience in HIV or other relevant public health area, or within the pharmaceutical or healthcare industry more broadly
  • Experience working across cultures and countries, and within sub-Saharan Africa in particular
  • Experience engaging with government officials and multilateral organizations in developing countries
  • Experience excelling in a remote or decentralized work environment

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