CRC B2C Coffee Specialist in MASLAK / İSTANBUL, Turkey

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Nestle


Nestlé is one of the world’s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries.

At Nestlé we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose.

We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.

Get to know us better at www.nestle.com

Join Nestlé Team and be a Force For Good!

We are currently looking for a CRC (Cusotmer Relations Center) B2C Coffee Specialist to join our Nespresso team.

Location: Maslak, İstanbul

Type of contract: Permanent

As a CRC Coffee Specialist, you will have the following responsibilities;

Solve Prospect and customer requests, raised through any channel of contact

  • Respecting business and compliance procedures

  • Using the right tone of voice adapted to the channel and situation

  • With care and listening attitude towards the customer

  • Being empowered to solve and commit to actions

  • Being efficient in resolution, while always meeting the quality standards of Nespresso

Promote the brand by acting as a brand ambassador towards the customers

  • Sharing his passion for the brand, products and services

  • Always delivering an unbeatable level of service to the customer

  • Acting professional

  • Building relationship to the brand by creating proximity, personalization and sense of service

Develop and continuously refresh his skills and knowledge by

  • Being a referent expert on Nespresso products and services (as well as process)

  • Keeping informed of the Nespresso news (products, services, procedures, corporate information), via shareclub or team meeting

  • Active participation in trainings and team meetings

  • Sharing best practices with other Coffee Specialists

  • Pro-activity in identifying gaps and means to improve them

Develop sales by

  • Handling the customer purchase

  • Providing impactfull advices and information on products and services

  • Identifying and leading up-sells / cross sells

  • Provide ideas of innovation and alert on customer inisghts to upper management

  • Qualify with attention the customer interaction (ground of request)

  • Raise valuable customer insights to management: feedbacks, insights, ideas of innovation…

  • Identify improvement areas in process, tools, organisation, trainings, speech, services…

Master customer service interactions, with the right attitude and skills specific to each channel

  • Phone: Quality of speech and voice

  • Emails: the right level of formalim and excellent written language skills

  • Chat: Reactivity and adapting written langugae skills to the specific tone of voice

of this channel

  • Social Media: Constant awareness of the stakes on brand reputation (build and protect)

Which profile are we looking for?

  • Bachelor degree

  • Sales / customer service environment.

  • Previous experience in a B2C (Business to Consumer) environment ideally in a customer service or commercial function.

What are our employee community values?

Safety, quality, compliance and respect are pillars for our community existence.

Respect is our overaching value in Nestlé. We RESPECT each other, others, environment and all life around.

We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity.

What are our working values at Nestlé?

Multinational experience at one of the world’s leading food and beverage company

International and domestic career opportunities

Development opportunities and trainings

Exclusive employee discounts

Employee Assistance Program, 24/7 expert support

Sport benefit program (benefit from more than 350 sport centers)

A paid birthday leave

4 weeks paternity leave

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.

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Apply Now

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