Customer Care Specialist I – Remote in Marlborough, Massachusetts

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Andvaris Inc

What we do? We protect and secure the places people live and the things
they buy. But we never forget what matters most. It?s the businesses and
the people around the world that depend on Assurant to keep life moving
forward. What is a Customer Care Specialist? The role of a Customer Care
Specialist is a key position within Assurant because you are the voice
of our organization and clients. You are highly valued as our customer?s
primary point of contact and you care about helping others. The Customer
Experience is at the forefront of all you do, exceeding expectations at
every turn. You are a listener, problem solver and believe in quality.
You enjoy being on the phone and customers hear your smile as you
patiently help them find resolution. When you start, we train you: ?
It?s a combination of ?classroom? & ?on the job? training that is
typically 4 weeks long but duration can vary ? Classroom training hours
are typically Monday through Friday from 9am ? 4pm with a lunch break ?
Upon completion of class room training you will receive your regular
shift & start working those hours Primary Job Responsibilities: ? Handle
in-bound calls from our customers by researching and resolving loan
level inquiries in hazard insurance, mortgage banking and property loss.
? This role requires listening to our customer?s concerns and showing
empathy while resolving their issue. ? Because every customer is
different we expect you to take the initiative to truly understand our
customers current challenges, solve them, and use your expertise to
proactively help them avoid future challenges. ? You may be asked to
participate in special projects, assume new responsibilities, and adjust
priorities as requested. ? A robust paid training environment that
enables you to learn the business, the systems, policies and most
importantly how to effectively engage and resolve customer challenges.
Training will be a combination of classroom, online and side-by-side
observations. The Ideal Candidate Will Have: ? Strong attention to
detail ? Love talking to people and ability to WOW customers on every
call ? Excellent verbal, written, and listening skills ? Relentless
drive to own the customers problem and resolve it ? Ability to adapt
well to change ? Ability to work well in a fast paced work environment ?
Ability to think outside of the box to resolve problems ? Ability to
multi-task using technology, including call handling, loan level review
and call documentation ? Minimum high school diploma or GED, and 1 year
work experience required ? College degree with 0-1 year work experience,
preferred IMPORTANT: This position requires you to complete a phone
screen guide. You will be redirected upon clicking the apply button. If
you have any questions/issues, please contact your recruiter.

Apply Now

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