Details

Mission and objectives

Update

Context

The organization is implementing Meeting and Travel Services (MTS) to streamline meeting coordination, travel
arrangements, expense management, and compliance with applicable meeting and travel policies. Within this
framework, the MTS Business Support Team is responsible for ensuring the effective day-to-day functioning of
the system, providing user support, and contributing to the continuous improvement of MTS processes.
The assignment aims to provide support to the Meeting and Travel Services, ensuring efficient technical writing,
knowledge management and training.

Task description

The incumbent develops and maintains knowledge resources and training materials for the newly deployed WHO Meeting and Travel systems.

Key responsibilities include:

Knowledge Management: Develop, organize, and maintain user documentation for Meeting and Travel systems (FAQs, manuals, guides), ensuring content is accessible, up to date, and aligned with business needs.
Knowledge Systems: Manage and improve knowledge platforms (e.g., SharePoint, Intranet), standardize documentation formats, and promote best practices for knowledge sharing.
Training Development: Design and produce training materials (videos, presentations, e-learning modules) related to Meeting and Travel systems, tools, and processes.
Training Delivery: Conduct onboarding sessions, workshops, and trainings (in-person and virtual) for all user roles (e.g., planners, arrangers, end users).
Continuous Improvement: Review training and knowledge resources, identify gaps, and collect user feedback to enhance effectiveness and relevance.
Adoption Support: Promote a culture of learning, monitor training completion, and support the adoption of new systems and updates.

At NewsAboutTurkey (NAT) we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization’s page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.