E-commerce Manager M/F

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Médecins Sans Frontières

Médecins Sans Frontières (MSF) is an international medical humanitarian association, created in 1971, which provides assistance to populations whose lives are threatened as a result of armed conflict, epidemics, natural disasters or lack of access to care. Today, MSF is present in more than 60 countries around the world.

To cover a new position, we are looking for a E-commerce Manager.


In close collaboration with the Head Pharmacist and under the supervision of the Head of Program, the E-commerce manager will ensure the set-up and the running of a not-for-profit online medicine sale platform.

1. Background

In many countries where MSF intervenes, particularly in Sub-Saharan Africa, there is a lack of availability of quality medicines at affordable prices. The shortages affect all categories of patients, and particularly the patients suffering from non-transmittable diseases such as cancer, cardiovascular or mental health diseases, as in the last decades, the non-communicable diseases have taken a larger share of the disease burden in the low and middle-income countries. The consequences are drop-outs from care, harmful delays, and high impacts on the household expenditures.

A theoretical feasibility study has been carried on and identified that an online not-for-profit medicine sale platform could improve the access to NCD medicines in some African countries and be a relevant tool for advocacy on the topic. The next phase is a real-life proof of concept pilot. The sale platform would be funded and managed by MSF and its services would be free-of-charge for the patients, while the medicines would be sold and shipped to them by third-party suppliers. The website will be built and maintained by a third-party agency.

2. Objectives

The E-commerce manager will be responsible for all the operational aspects of the online sale platform, including the quality and performance optimization. She/he will have a key role for the building of the website by interacting with the web agency selected for its development. Once the website is ready for run, she/he will manage the agency in charge of the platform and put in place a digital team expected to grow if the volumes of sales is growing.


. Close management of the third-party web-agency in order to achieve the overall smooth and efficient development and functioning of the website.

. Development of the marketing content of the website.

. Development of the customer service scenarios and processes.

Once the platform is up and running:

. Recruit, train and manage the team dedicated to the functioning of the website: 1 webmaster, 1 digital marketer and 1 customer relations officer, to be adjusted in case the volume of activities increases.

. Help the third-party suppliers set up and manage logistics operations, to ensure that orders are prepared, delivered and/or returned if necessary (fulfillment-stock-supply / after-sales service …).

. Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting.

. Develop and implement ecommerce strategies in order to improve website performance.

. Work with developers to improve website speed.

. Research market in order to discover new trends and technologies in order to improve website performance.

. Analyse various data in order to deliver data driven strategies and to deliver top performance and achieve KPIs.

. Develop content calendar and oversee website uploads and landing pages development.


Minimum 5 years’ experience in a similar role.

Knowledge of implementing digital project concepts such as SEO or social media.

Experience in developing and overseeing retail and eCommerce-focused digital strategies.

Excellent understanding of UX, UI and web design, customer flow and web analysis.

Knowledge of attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis and reporting tools.

Good knowledge of Adobe Suite.

Bachelor’s degree in digital Sales or related field.

English and French fluency level B2 .

Desire to get involved in a meaningful project in the philanthropic sector.

Nice to have:

– Experience in managing digital activities in the field of health products and/or in connection with African markets.

– Experience in the philanthropic sector.

Position’s specificities

Status : CDD – full time 7 months renewable. Location : Paris MSF HQ. Possible to work on a distance 2 days per week.

Salary conditions: €49.7K gross per year based on 13 months.

Starting date: from September 2024.

Our wish is to promote inclusion and diversity. We also wish to improve the representation of people with disabilities in our workforce.

How to apply

Please submit your application (cover letter and CV) online:


Until 18/07/2024 included.

Only the candidates whose applications have been selected will be contacted.

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