ERP Knowledge & Training Lead

6 Min Read
  • Contract
  • Nairobi

IRC - International Rescue Committee

Requisition ID: req51542

Job Title: ERP Knowledge & Training Lead

Sector: Information Technology

Employment Category: Fixed Term

Employment Type: Full-Time

Compensation: USD 98,970.00 – 116,000.00 Annually

Location: New York, NY HQ USA

Work Arrangement: Open to Remote

Job Description

Job Overview/Summary:
The IRC has deployed an Enterprise Resource Planning tool built on Microsoft Dynamics 365 F&O, called Integra. The Integra operational support team is building a group to push forward immediate adoption of Integra, alignment of process towards best practice, and continuous improvement of Integra and operational processes. The ERP Training Manager will be responsible for ensuring a consistent training strategy across the organization and provide best practice guidance on how to continually evolve the training practice. Collaborating with functional and adoption experts develop and implement the operational training approach and ensure training materials stay up to date with changes to the system and business processes.
The successful candidate would have a deep knowledge of adult learning theory and have successfully implemented an operational training strategy for technical systems.  Will be a quick learner and a good collaborator who is proactive and can also work independently. Be able to manage a large number of priorities  Should be able to jump from building a strategy to supporting the development of training material.  Preferably have knowledge of Microsoft D365 for Finance and Operations or other ERP systems.
Major Responsibilities:
•Develop, implement, and iterate a global ERP operational training strategy in collaboration with the ERP adoption and functional teams.
oDevelop a reoccurring operational training schedule and ways of assessing those trainings.
oDevelop and implement process for ongoing needs assessments to establish what additional trainings and materials are required.
oWork with functional experts to provide best practices on how to lead a training.
oConduct trainings if required.
oProactively evaluate overall training practise for areas of improvements and/or gaps.
•Ensure standardization of all training materials and development of new materials.
oReview current materials and ensure standardization of materials across all functions and departments.
oDevelop templates for use of functional team.
oUpdate materials when required with technical and business process enhancements.
oBuild new materials based on functional content provided by functional experts.
•Maintain training environments to ensure successful use during training.
oDevelop an approach for managing training environments to ensure environments are ready to support training and material development. 
oBuild training environments with needed data to successfully support trainings.
•Support special projects by developing training approach needed for deployment.
oWork with functional leads to develop an approach to train users on new functionality and decide on best approach for new or updates to materials.
oDevelop training plan and resource needs.  Work with functional teams and IT Training Manager to ensure resources. 
oManage execution of training plan and iterate has required. 
oIncorporate new functionality training needs into operational training approach.  
Key Working Relationships: 
Position Reports to: Integra Support Director 
Management in Partnership to: IT Training Deputy Director 
Job Requirements
•Strong ability to influence across groups.
•Significant progressive experience with training and adult learning theory.
•Extensive experience of ERP training execution and strategy preferable MicrosoftDyamaics365.
•Extensive experience providing training and developing training content.  
•Strong project management and collaboration skills.
•Strong leadership skills.
•Self-motivating and proactive. 
•Excellent written / verbal communication skills, and follow-up skills.
•Written and spoken proficiency in English.  Fluency in French, Arabic or Spanish a plus.
•Strong analytical skills and creative problem-solving skills.
•Excellent writing, presentation, and facilitation skills.
•Ability to multi-task across multiple project timelines.
•Willingness to travel to IRC offices within the region.
•Able to work with diverse teams in diverse locations, engaging their input and dedication to success.
Working Environment
•Standard office environment(s) or remote
•Some travel may be needed
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits: 
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

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