ICT Technical Assistant Sudan

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Norwegian Refugee Council




The purpose of the assistant position is to support daily technical users in the entire spectrum of ICT operations at the NRC Sudan – Kosti Country office, under the supervision of the ICT Coordinator, ensure the delivery of the services on information systems and telecommunications to all staff.


  • Adhere to NRC policies, tools, handbooks and guidelines.
  • Prepare and develop status reports as required by management.
  • Ensure proper filing of documents.
  • Provide help desk support to all users on IT issues.
  • Maintain the existing Asset Registry to track all ICT & Non-ICT equipment’s.
  • Preparation and release of ICT resources to authorized users as approved.
  • Diagnosis and resolution of hardware, software or connectivity problems.
  • Provide support to the office staff upon request in the use of systems and applications.
  • Schedule regular computer-related service & maintenance. 
  • Setup internet connectivity for all staff as well as visitors.
  • Performs other duties, as required or as requested by line manager.


  • Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers.
  • Good communication and interpersonal skills.
  • Ability to keep up to date with modern trends in technology and match this with internal specifics.
  • Possess cultural awareness and sensitivity.
  • Ability to analyze, troubleshoot, support and implement technical solutions at all levels.
  • Ability to work independently and as part of a team.

Source: https://ekum.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2019/requisitions/job/15378




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