Information Systems Assistant II

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United Nations Integrated Stabilization Mission in Central African Republic (MINUSCA)






This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)


PAHO Country Offices are responsible for ensuring that the Pan American Health Organization / World Health Organization (PAHO/WHO) country program of technical cooperation and its country presence provides adequate support to the national health development process and, at the same time, enables the country/ies to shape the subregional, regional, and global health agendas. The PAHO/WHO Country Office is the basic organizational unit for technical cooperation with the country/ies, drawing on PAHO/WHO resources from all levels and all parts of the Organization.




Under the general supervision of the Director, Information Technology Services (ITS), and the direct supervision of the Administrator, the incumbent is responsible for, but not necessarily limited to, the following assigned duties:


a)   Manage the Representation’s information systems, IT infrastructure and telecommunications operations, in accordance with the Organization’s rules, regulations, policies, standards, procedures and practices;


b)   Provide Tier 1 IT support to the day-to-day operations of the Office at a consistent level of customer service;


c)    Administer the Local Area Network (LAN) administrative services, telephony, and internet services. Coordinate, supervise and verify the optimal performance of the Internet links of the Office. Support the implementation and utilization of cloud-based services (SaaS);


d)   Provide technical support to digital collaboration platforms and activities in the Office such as virtual meetings, MS Teams, OneDrive, external meeting and others;


e)   Provide on-going support on an as-needed basis to the implementation and operations of the PAHO Management Information System (PMIS) and other corporate applications;


f)    Provide technical support to data analytics and business intelligence developments and assist with the adoption and training of Country Office users on the new tools;


  g)   Contribute to Office business continuity plans by implementing IT service continuity measures and appropriate internal controls; ensure that all infrastructure connected to the network are in a physically secure location; follow ITS best practice backup plans for data and information;


   h)   Manage the implementation, maintenance, and enhancement of all IT security measures as per ITS and Information Security Policy requirements, procedures recommendations and practices. Provide proper access to the Organization’s resources according to the established access and security guidelines. Report all critical security incidents promptly to the Director, ITS and the Information Security Officer at HQ and coordinate incident response actions with the Information Security and the Operations & Infrastructure teams;


           i)     Coordinate and/or support entity Knowledge Management activities; provide technical support for the creation and            maintenance of the Virtual Health Library if applicable; act as focal point for the Office Internet and Intranet websites;


j)    Manage IT assessment and licenses being used at the Office. Keep the IT asset inventory for the Country Office in PMIS up to date. Ensure that all software being used on the Organization’s computers is supported by a current license held by ITS or locally by the Representation;


k)   Ensure that any projects/activities initiated at the Country Office level with an IT component are properly evaluated by PAHO IT Governance process and that the Enterprise Architecture and Information Security policies and standards are adopted by all IT projects;


l)     Support projects/activities initiated at the Country Office level with an IT component as needed;


m)  Assume the Project Manager role for all Information Technology (IT) projects in the Representation ensuring technical best practices and compliance with the Organization policies and procedures;


n)   Conduct analysis of organizational processes and suggest changes supported by IT; drive process improvements as applicable;


o)   Support the maintenance and uploading of the SharePoint for technical and administrative documentation;


p)   Perform other related duties, as assigned.






Essential: Certificate of completion of high school. Formal training in information systems, networking, technology infrastructure and IT services, and software development would be an asset.


Desirable:  Advanced training related to information systems analysis, data processing and software development is desirable. A bachelor’s degree in information science, computer science, engineering or other related field from an accredited university would be an asset.


In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position.  WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).  The list can be accessed through the link:  PAHO will also use the databases of the Council for Higher Education Accreditation and College Navigator, found on the website of the National Centre for Educational Statistics, to support the validation process.




Essential: Five years of experience in the application of information processing/networking techniques with a focus on business process analysis and project management, or three years of experience in implementation and management of information systems and networking functions, and one year of college or university level courses towards a declared major/minor in the area of computer science/information systems or related field.




PAHO Competencies:


·       Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.


·       Teamwork: Collaborate and cooperate with other/Deal effectively with conflict – Creates team spirit; promotes collaboration and open communication in the team; proactively supports others; welcomes team responsibilities and drives team results; promotes knowledge sharing in the team.  Proactively identifies conflicts and facilitates their resolution in a respectful manner; tactfully resolves conflicts between or with others and takes action to reduce any possible tension; effectively builds a rapport with individuals and teams, establishing good personal and professional relationships, as well as minimizing risk of potential conflict.


·       Respecting and promoting individual and cultural differences: Relate well to diversity in others and capitalize on such diversity – Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.


·       Communication: Express oneself clearly when speaking/Listen/Write effectively/Share knowledge – Foresees communication needs of audience and targets message accordingly.  Facilitates open communication; encourages others to share their views openly and takes time to understand and consider their views.  Writes down ideas in a clear, structured, logical and credible way; drafts and supports the development of guidelines, policies and procedures.  Shares relevant information openly and ensures that the shared information is understood; considers knowledge sharing as a constructive working method and demonstrates awareness of the Organization.


·       Knowing and Managing Yourself:  Remain productive/Continuously learn – Remains objective and focused even in a “changing and moving” environment; continues to display positive behavior when facing some constraints; keeps challenges in perspective. Seeks all relevant information for decision making from a wide range of sources; quickly learns new competencies and skills that expand role capability; shows rapid understanding of new and/or complex information relevant to job.


·       Producing results:  Work efficiently and independently/ Deliver quality results/Take responsibility – Prioritizes work, monitors own progress against objectives and adapts plans as required; communicates adjustments as necessary. Acts proactively and stimulates action as needed; handles problems effectively and constructively. Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own timelines effectively and efficiently.  Demonstrates positive attitude in working on new projects and initiatives.  Demonstrates accountability for own success, as well as for errors; learns from experience.


Technical Expertise:


–       Practical knowledge of specialized technical personal devices and network systems; knowledge of procedures for complex installation and maintenance of hardware and software, network configuration and telephony and collaboration systems.


–       Thorough knowledge of concepts, techniques, and methods of configuring, implementing, and maintaining local and wide area data and voice networks, connectivity, and interoperability.


–       Theoretical and practical understanding of Cloud and mobile technologies


–       Knowledge of MS 365 Office applications and productivity services.


–       Excellent communication and customer services skills.

–      Ability to work harmoniously as a team in a multidisciplinary and international environment.




Essential: Very good knowledge of English.


Desirable: Working knowledge of Spanish or French.


IT Skills:


Demonstrated ability to effectively support hardware/software, mobile devices, operating systems, networking and cloud-based technologies. Knowledge of Microsoft Office 365 suite, Web Services and Active Directory. Knowledge of virtual collaboration tools. Familiarity with data management and analytic tools like Power BI or similar. Knowledge of Enterprise Resource Planning (ERP) and/or SAP.




Annual Salary: (Net of taxes)


TTD $238,142.00




This vacancy notice may be used to fill other similar positions at the same grade level.


Only candidates under serious consideration will be contacted.


A written test may be used as a form of screening.


Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.


For information on PAHO please visit:


PAHO/WHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.


PAHO/WHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.


PAHO/WHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.


PAHO/WHO is committed to workforce diversity. PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.


PAHO offers an attractive compensation package including an annual net salary (subject to mandatory deductions for pension contributions and health insurance).  Other benefits include: 30 days annual leave, dependency benefits, pension plan, and health insurance scheme.


All applicants are required to complete an on-line profile to be considered for this post.


Administrative/support positions in Trinidad and Tobago are open to Port of Spain metropolitan area residents only.  Candidates must be Trinidad and Tobago citizens or be a permanent legal resident in the country.


Candidates will be contacted only if they are under serious consideration.  A written test and/or interview will be held for this post.  The post description is the official document for organizational purposes.


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