IT Intergration Specialist

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Description

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Digital technologies play a key role in the fulfilment of UNESCO’s mandate and the delivery of its programme. The Bureau for Digital Business Solutions (DBS) is at the core of this implementation, serving as the Secretariat for the Organization’s digital transformation governance, and thus facilitating the development and evolution of the One-UNESCO Digital Strategy. As a key partner in the implementation of this strategy, the Bureau’s work includes the design and deployment of coherent and integrated corporate solutions to support the delivery of UNESCO’s programmatic outputs, while ensuring that all digital/IT services remain functional and operational at all times, and information management, digital/IT risk mitigation and cybersecurity measures are in place. The objectives and outputs of the Bureau are highly service-oriented, requiring business engagement, customer focus and innovative digital solutions. New ways of working are needed that provide both effectiveness and efficiency in solution delivery, built on best-in-class principles of user experience design and digital/IT architectures.

Responsibilities:

• Integration Design and Development: Design and develop integration solutions using MuleSoft mainly between Salesforce and SAP and other platforms as and when needed. Knowledge of other integration platforms such as SAP BTP is desirable; implement APIs, web services, and data integration workflows to connect on-premise and cloud applications; ensure best practices are followed for secure, scalable, and efficient integrations; create and maintain documentation for integration designs, configurations, and procedures. 
• Integration Support and Maintenance: Monitor and troubleshoot integration processes, identifying and resolving any issues, perform regular maintenance and updates on integration platforms to ensure their optimal performance; collaborate with the IT support teams to manage and resolve incidents and service requests related to integrations. 
• Stakeholder Collaboration: collaborate with cross-functional teams (development, operations, and business teams) to understand integration requirements; liaise with external vendors and partners for integration support and implementation; provide technical expertise and guidance to stakeholders in selecting appropriate integration solutions and platforms. 
• Platform Expertise and Continuous Improvement: stay up-to-date with new features and updates in MuleSoft and integration methodologies and architectures; continuously identify opportunities to optimize integration processes and improve system performance; drive automation and innovation in integration solutions to enhance productivity and reduce manual intervention. 

Education

Advanced University degree (Master’s or equivalent) in Computer Science, Information/Digital Technology or a related field.

Work Experience

• A minimum of two (2) years of experience in Computer Science, Information/Digital Technology or a related field, of which preferably one (1) year acquired at international level.
• Extended experience and understanding of MuleSoft and other integration platforms.
• Experience operating with minimal supervision and exercising independent judgement to complete tasks and achieve objectives.
• Good understanding of IT context and tools and their linkage to business processes that enable day to day operations.
• Extensive experience managing, interacting and collaborating with key internal and external business stakeholders with the ability to explain technical concepts, specifications and solutions by translating them into relevant customer contexts.
• Extensive experience working in a client facing role.

Languages

• Excellent knowledge (written and spoken) of English.
• Working knowledge of French.
• Knowledge of other official languages of UNESCO (Arabic, Chinese, Russian and Spanish).

Source: https://careers.unesco.org/job/Paris-IT-Intergration-Specialist/819099202/

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