National ICT Officer (Client Support)

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International Organization for Migration

Job Description

Position Title: National ICT Officer (Client Support)

Reference Code: VN 070/2024

Job classification: NO-B

Duty station: Manila (Global) Administrative Centre (MAC)

Type of Appointment: One year with possibility of extension

Salary: Php 1,745,899.00 per annum net of taxes


The Migrant Solutions Support operates on a 16/5 basis (2 shifts) whilst globally, users are operating 24/7 for some solutions. Under the overall supervision of the ICT Officer (Business Processes), the successful candidate will supervise the Migrant Solutions Support team in addition to performing the duties of a Support team member and is required to be on-call in the event of urgent issues occurring outside normal business hours so that issues may be escalated accordingly.

Required Qualifications and Experience


  • University degree in Business administration, Information management, Business Processes Management or Customer service management with four years of relevant professional experience.


  • Experience in customer service or information systems support, use of MIMOSA is an added advantage.
  • Working experience supporting applications built in different technology stacks or similar system, including troubleshooting and aligning policies and processes with software functionalities.
  • Takes responsibility and manages constructive criticism;
  • Works effectively with all clients and stake holders;
  • Promotes continuous learning and communicates clearly.
  • Takes initiative and drives high levels of performance management.
  • Plans work, anticipates risks, and sets goals within area of responsibility.
  • Displays mastery of subject matter; g) contributes to a collegial team environment.
  • Creates a respectful office environment free of harassment and retaliation, and promotes the prevention of sexual exploitation and abuse (PSEA);
  • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation.
  • Displays awareness of relevant technological solutions.
  • Works with internal and external stakeholders to meet resource needs of IOM.

How to apply

Interested candidates are invited to submit their applications by 31 May 2024 at the latest, referring to this advertisement.

In order for an application to be considered valid, IOM only accepts online profiles duly completed.

For further information, please refer to:

IOM welcomes applicants from qualified individuals, irrespective of their race, religion, skin, color, nationality, disability status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, mental health status, or any other characteristic.

Only shortlisted candidates will be contacted.


IOM does not charge any fees at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

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