Office assistant

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World Health Organization




Job profile summary

The incumbent will perform a variety of routine, administrative and clerical office support functions, contributing to the smooth and efficient running of the office/team/project or unit.

Key duties and responsibilities

The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office.

  • Arrange appointments for the supervisor, receive visitors, place and screen telephone calls and respond to routine requests for information.
  • Provide services to the office in protocol, administrative and logistics support for meetings,conferences, and events.
  • Review, record, distribute and process incoming mail and correspondence, respond or draft routine responses, and proofread outgoin correspondence in accordance with established WHO guidelines.
  • Initiate and process general administrative tasks in finance, travel, human resources and procurement on the enterprise resource planning system.
  • Research, compile and organize information and reference materials from various sources for reports.
  • Manage and update databases for mailing lists and other information and maintain electronic/ paper files.
  • Ensure availability of office supplies and appropriate maintenance of office equipment.


Educational qualifications

  • Essential : Certificate of completion of secondary or high school.
  • Desirable : Training in office administration.

Work experience

  • Essential : A minimum of three years of work experience relevant to the position (general administration and office support).
  • Desirable : Experience working with development organizations, such as, the United Nations.

Use of Language Skills

  • Essential: Expert knowledge in English and local language.





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