Operations Manager, Global Security

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Operations Manager, Global Security 2

Position description

DAI is a global development company with corporate offices in the USA, the UK, the EU, Nigeria, Pakistan, and Palestine, and project operations worldwide. DAI tackles fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability: it works on the frontlines of global development, transforming ideas into action-action into impact. DAI is committed to shaping a more livable world.


DAI is seeking an Operations Manager to join our Global Security Team within the UK Business Unit. This will be a full-time permanent role based either in Apsley or London, UK.


Role Purpose:

Rooted in a “Be Secure” culture, staff security is a DAI priority.  DAI Global Security advises and enables DAI businesses to operate securely and provides DAI staff with the tools and preparation needed to be — and feel — as secure as is practicable. To achieve this, the following principles apply:

·Keep our people secure,

·Adhere to client commitments, and

·Apply local context.

The complexities of the environments in which DAI operates mean that these principles will sometimes conflict with each other, highlighting the individual and shared responsibility for a thoughtful, precise, and proactive approach to managing security. DAI Business Units are accountable for project performance and for the security of their people. DAI Global Security advises and offers recommendations. DAI Business Units decide.


This role supports security risk management and duty of care for DAI staff, globally. It is a crucial internal (team) and external (DAI) facing position.  The purpose of the Operations Manager is to:

·Support, design and execute processes that corporately shape the One DAI “Be Secure” culture of global policies, practices, plans and protocols.

·Design and deliver training content, processes and manage providers, ensuring DAI staff are provided with what is needed so they are in a state of Deemed Consent.

·Support Global Security team coordination, operations, systems, and communications.

·Coordination between DAI’s global portfolio of projects and the relevant Global Security Regional Representatives. Direct support to DAI’s Global Project portfolios with security plans and other day to day tasks.


Key duties and responsibilities:

·Understand and remain up to date with DAI clients’ duty of care and security risk management requirements for purposes of informing DAI Global Security (GS) policies and practices across the company and through the project lifecycle.

·Serve as the coordination point and first line of support for:

  1. DAI Global Security Systems such as: International SOS (ISOS); external and internal facing SharePoint page; Project Dashboard, Proposal Trackers; Security Briefing trackers; procurement systems such as TAMIS and Oracle.
  2. DAI Global Security policies and processes, ensuring such remain consistent with the team approach, best practices, and One DAI. Conduct annual spot checks and reviews of various DAI Business Unit ISOs, Procedures and Policies and draft updates for review and approval by supervisor. Represent Global Security in ISO meetings and necessary KPI reporting.
  3. Tracking training needs; tracking trainees, developing training materials for role specific security orientations, developing and delivering training on (as needed or in support) security best practices for travellers to various risk environments.
  4. Crisis Management: support with staff accountability and serve as Crisis Administrator where necessary, taking notes, tracking actions and supporting Crisis Coordinator and others as assigned. Maintain Global Security Incident Database.
  5. Global Project Portfolios: attend routine portfolio meetings, provide agreed upon proposal inputs, deliver orientations for project heads, Security Focal Points or Security Managers.
  6. Research and Analysis: support the team with research needs on specific research projects related to a region or security topic. Ensure Global Security Watchlist remains up to date and is summarized for further distribution on an quarterly basis.


Successful candidates will be able to demonstrate a range of the following skills and experience:


·Relevant professional experience in operational and program management.

·Demonstrated capability to coordinate numerous tasks simultaneously while ensuring quality of deliverables doesn’t suffer.

·Demonstrated capability in analyzing information, synthesizing and creating reports for decision makers.

·Self-directed with strong organizational skills and the ability to prioritize multiple tasks/competing deadlines simultaneously.

·Proficient in MS Office applications. Knowledge of MS Planner, SharePoint and Forms.

·Basic level of understanding of the role of security in international development, providers, and offerings.

·Able to handle confidential and/or sensitive information with discretion.

·Excellent written and oral communication skills, with the ability to communicate clearly and professionally with internal and external clients, and tailor communication style to diverse audiences.

·Able to build and maintain excellent working relationships with staff at all levels of the organization and external clients from diverse backgrounds.

·Able and willing to travel to any country where DAI currently operates, or may wish to operate, barring times when DAI Global Security has deemed travel unsafe.

·Able and willing to adjust work schedule, if needed, to support teams located in different time zones/countries.

·Candidates must be eligible to live and work in the location the role is based within the UK, without the need for sponsorship.


Preferred Qualifications:

·Advanced degree (MA or MSc) in International Relations, Risk Management, War Studies, International Security, International Development or relevant area of study.

·Well-developed understanding of effective contract administration & supplier management.

·Professional working proficiency in a second language (Spanish, French, Russian, or Arabic preferred).

·Knowledge of PowerBI, Mapping software (Google Maps, ArcGIS), etc. is a plus.

·International short term or long-term experience as a student, Peace Corps, Military, Foreign Service, or other is a plus.


Behavioral Competencies:

·Models the One DAI Core Values of Excellence, Integrity, Responsibility and Global Citizenship, whilst positively contributing to the company’s mission.

·Good judgement and decision quality: Has a reputation for making good calls, knowing when to involve others in a decision-making process and knowing when to act independently and decisively. Always acts in the company’s interests.

·Problem solving: Can be relied upon to offer solutions, sometimes unconventional.

·Attention to detail: Able to switch between thinking geopolitically and acting tactically to ensure the correct details are attended to properly.

·Builds and maintains positive working relationships: Collaborates, building partnerships and works with others to meet shared objectives. Confronts and challenges “us vs. them” and shows strong appreciation for others’ efforts toward shared goals.

·Trustworthy: Gains the confidence and trust of DAI employees, from the most junior to the most senior. Treats all employees with respect and acts with discretion. Demonstrates honesty and authenticity, as well as reliability, and places a strong emphasis on the team meeting its commitments. Fairly represents others’ positions.

·Communicates effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, expertise, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others’ comments. Creates rich documents and reports.

·Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

·Builds Networks: Effectively builds formal and informal relationship networks inside and outside the organization. Draws upon own network to gain insight, build support, and achieve outcomes. Leverages networks to identify industry experts, explore best practices, and exchange ideas and knowledge.

·Thoughtful, precise, and proactive.


Technical Competencies:

·Develop a strong understanding of DAI’s client security requirements: USG, UK. EU and others.

·Project Management: Able to manage projects and tasks effectively within cost, time, and quality parameters.

·Reporting: Produces concise, relevant, lucid, and effective reports/analysis.

·Negotiation: Understands when issues require escalation and achieves consensus between two or more internal or external parties who may have different interests.

·Crisis Management: Understands Crisis Management processes and coordinates as required.

·Risk Management: Understands Risk Management processes and uses them to inform analysis and implementation.


The salary offered will be commensurate with relevant experience. DAI offers a generous benefits package and there are several day-to-day perks of working at DAI that help keep us happy and motivated!


Please provide a covering letter including your salary expectations.


There is no closing date for applications and interviews will be held progressively. We are recruiting for these vacancies on a rolling basis, meaning there is no fixed deadline and applications will be assessed as they are received, and the vacancies will remain open until they are filled.


Candidates must be eligible to live and work in the location the role is based within the UK, without the need for sponsorship.


All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, disability status, sexual orientation, gender identity, or national origin.


This job description details the key elements of the role and is not an exhaustive list of duties. Job roles evolve over time and job-holders may be required to complete additional tasks in line with business needs.

You will be pleased to know that we strive to uphold the highest ethical standards and that we are wo

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