Protection Specialist – Response

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  • Contract
  • Jordan

Danish Refugee Council

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation

The Protection Specialist – Response provides technical supervision and training to DRC Jordan field teams, with a focus on case management and cash for protection, legal case management, and GBV case management, as well as providing technical supervision and support to DRC partners.

About the job

The individual will report directly to Protection Manager. Your main duties and responsibilities will be:

Protection Sectoral Technical Responsibility

  • Lead the development, harmonization, adaptation and rollout of internal policies, guidelines, SoPs, and related tools related to DRC’s case management interventions, under guidance of the Country Protection Manager
  • Support regular protection analysis efforts, including incorporation of protection analysis to adaptation of technical guidance
  • Technically supervise, provide technical advice and guidance to protection sectoral staff, and authority to instruct -including issuing instructions on case management and cash for protection
  • Provides capacity building for protection staff working on case management, through trainings, mentoring, and shadowing visits
  • Monitors case documentation to ensure timely and quality recording through DRC’s case management IM system, as well as programme quality audits to ensure adherence to DRC guidelines
  • Collaborate with MEAL in regularly assessing the quality of case management and implementing changes to improve programme quality

Protection Programme Development and Oversight

  • Lead project design for all proposals including case management, including technical review of proposed activities and budgets
  • Develop programme design guidance tools for case management, including minimum staffing, activity budgets, and target calculators, to ensure adherence to technical standards
  • Participate in human resources processes for case management teams, including recruitment, establishing minimum technical requirements, setting performance objectives, and performance appraisals
  • Contribute to donor reports, including technical review of case management components
  • Participate in protection programme/project review meetings as requested by Protection Manager, and provide technical review of project management documents to support Project Managers

Protection Partnerships

  • Coordinate with Grants & Partnership colleagues to identify potential partners and assess protection technical competencies
  • Provide technical supervision for partners implementing case management activities, including capacity development, supervision, and programme quality monitoring, as well as developing technical supervision competencies amongst partners
  • Participate in external coordination meetings, as requested by Protection Manager

About you

  • Degree in Social Work or another relevant social science; Masters would be an advantage
  • Minimum 5 years of experience working for an INGO in the protection sector, including extensive case management experience; experience with protection case management preferred
  • Experience working as a case management supervisor.
  • Experience providing training on protection topics
  • Experience working with national partners, local/government authorities, and UN organisations
  • Excellent skill in MS Word, Excel, and PowerPoint and Full professional proficiency in English and Arabic

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Designation of Duty Station**: Amman**

Start date: 15 July 2024

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 18 June 2024

If you have questions or are facing problems with the online application process, please visit

For further information about the Danish Refugee Council, please consult our website

How to apply

Protection Specialist – Response (

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