Re-advertise Senior Officer

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International Federation of Red Cross and Red Crescent Societies




The Liaison Senior Officer supports IFRC Head of Country Cluster Delegation/Representative to ASEAN in external communication with ASEAN institutions, Governments, UN agencies, Embassies, international organizations and other stakeholders. The holder of the position also support HoD in communication with Red Cross Red Crescent network.

The Liaison Senior Officer provides executive level support to the IFRC Head of Delegation (HOD) and Representative to ASEAN. This includes administrative, logistical and information management assistance to the HoD, as well as planning and support in coordination of work between the teams. The role will also include support to HoD in overseeing project management and oversight in the delegation.

Duties and Responsibilities:

Executive Support:

  • Maintaining close communication with an internal contact details database/ mailing lists for ASEAN institutions, UN institution, Embassies, International Organizations. Support effective and timely management of Partner requests, queries, and related needs.
  • Supporting Head of Delegation in communication/coordination with Red Cross Red Crescent network.
  • Attending meetings and/or calls with the Head of Delegation as and when required – coordinating, producing, and distributing agendas, as well as drafting comprehensive minutes and providing a draft summary of key issues raised and recommendations suggested.
  • Providing general and cross-departmental support in the implementation of projects in which the Head of Delegation is the task giver.
  • Maintaining calendars for the Head of Delegation, including identifying key deadlines /milestones in team plans and flag as necessary follow-up. Liaising with team members to ensure actions are being followed up.
  • Anticipating needs and responding to direct and anticipated requests; providing thoughtful replies to requests and follow up on action items on behalf of the Head of Delegation.
  • Creating required documentation on an ongoing basis this involves Producing letters, briefing notes, background papers, formatting reports and other communications materials.
  • Organizing internal and external meetings and events under HOD office including meeting logistics, materials preparation and cross-team coordination of travel and accommodation arrangements.

Project Management Support:

  • Working in close coordination with teams within the IFRC Delegation, monitor quality and compliance of agreements signed by HoD.
  • In liaison with the Programme, Finance and NSD teams, support in the development, tracking and maintenance of project agreements and correspondences.
  • Develop and Maintain the Delegation’s physical and electronic filing system for the team to ensure all programmatic data is available for easy access and retrieval of information.


  • University degree in International Relations/Service Management/Social Studies or relevant qualification/technical training (or equivalent experience).


  • 7 -10 years of professional experience relevant to the above tasks in an international working environment;
  • 3-5 years of working in the area of expertise;
  • International RCRC experience is preferred.

Knowledge, Skills and Languages

  • Excellent computer skills. (e.g. Microsoft Outlook, Word, Excel, Adobe Acrobat);
  • Experience in office management principles and procedures;
  • Experience in problem identification and solution;
  • Knowledge and commitment to Red Cross Red Crescent Fundamental Principles, and ability to model those Principles in relationships with colleagues and partners and translate them to development practice;
  • Report writing skills;
  • Experience in dealing with government officials and diplomatic community preferred;
  • Advanced verbal and written communication skills.





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