Research Analyst – 9 Month Contract

7 Min Read

Diligent Corporation

Position description

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

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Position Overview:

The research function within ESG&DI is primarily responsible for being subject matter experts on one of the research verticals. These verticals include compensation, governance, activism, voting and risk. Key responsibilities include managing the methodology for data collection; managing outsourcer workflow; executing manual processes; quality assurance and liaising closely with Product and Engineering teams. This role will be a 9-month maternity cover.

The team of Research Analysts is responsible supporting the Research Manager/ Senior Research Manager in designing and managing the data collection methodology for the vertical they are a part of. The primary task involves managing the workload of our third-party service provider to agreed upon time scales. Ensuring data quality and data delivery to acceptable standards in service of our clients is a core function of this role. Embedding strong quality assurance within the data collection process is also one of the key requirements of this role. This would involve working closely with the Research Manager/ Senior Research manager and the Product and/ or Engineering teams to develop quality controls and automations. This role also includes executing manual processes for collecting and importing data from certain sources, globally. You will adhere to defined methodologies to ensure accuracy and operational efficiency. Your efforts will directly support the team in furnishing clients with relevant and precise insights.

We expect this role to fully own certain daily and weekly tasks, as well as ongoing projects within the vertical. The research analyst will be expected to be on the lookout to continuously improve our product to reflect any changes in regulations or additional data that may be needed to add to their vertical. This would mean working closely with the Vertical lead and the engineering team to develop data functionalities and design a collection methodology. The Research Analyst will also be responsible for training the service providers and ensuring that process documentation is updated frequently and clear to understand. There is a requirement to set up strong management reporting within the vertical; so that senior management can be appraised over tasks collection. The role also involves assisting the Data Services team in questions around methodology and client support.

The successful candidate will be numerate and have strong attention to detail. The candidate will be a self-starter who can work without supervision. They will be an independent thinker and proactive in suggesting solutions and work continuously towards improving our product offering.

Key Responsibilities

  • Proactive communication and management of workload management of outsourcer work.
  • Management reporting of daily workflow.
  • Conduct data collection tasks to uphold the integrity of our database and keep it current.
  • Execute systematic checks to identify data inaccuracies and operational inefficiencies as per predefined protocols.
  • Provide regular updates and reports to the Vertical lead on progress and challenges encountered.

Required Experience/Skills

  • 0-3 years work experience in a professional services environment.
  • Strong academic qualifications (Graduate degree in international relations / law / politics / economics / finance desirable).
  • An analytical approach and a problem-solving attitude.
  • Enjoys building relationships and willingness to work across functions.
  • Strong written and verbal communication skills and ability to manage deadlines.
  • Ability to adapt to difficult workload demands, e.g., time/resource constraints.



Preferred Experience/Skills

  • Additional Asian language skills preferred.
  • Mastery of Microsoft Office, Excel in particular.


What Diligent Offers You

  • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
  • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.


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