Senior Business Analyst

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

The Senior Business Analyst will collaborate with leaders and stakeholders across various business sectors to proactively identify change needs and pinpoint opportunities for process improvement, workflow optimization, innovation, communication, and strategic planning. The role involves assessing the impact of proposed changes, meticulously capturing and documenting requirements, and ensuring their successful delivery while providing support to ImageFIRST throughout the implementation process. Serving as a liaison between Information Technology and business, the Senior Business Analyst will actively seek to understand and contribute to the business’s priorities. The Senior Business Analyst will also take on a mentoring role for other Business Analysts, providing leadership to the team. In the absence of the Innovation Applications Manager, Senior Business Analyst will step in to offer guidance and direction to the team. The Senior Business Analyst will handle Moderate to Complex and Strategic projects and issues identified by the business and assigned by Information Technology leadership.

RESPONSIBILITIES:

• Provide effective business analysis utilizing analytical, critical thinking, and problem-solving skills.
• Employ a comprehensive approach to gather pertinent data through reporting, observation, and interviews. Conduct thorough business analysis to derive meaningful insights, enabling the formulation of strategic recommendations for improvements in application functionality, business processes, and reporting infrastructure.
• Develop and write comprehensive, accurate, clear, and well-structured specification requirements for business owner signoff and for use in the development process.
• Generate accurate and comprehensive business sequence, workflow, dataflow, and/or process flow diagrams as needed to support and enhance business operations.
• Present findings, recommendations, and updates adeptly, delivering effective presentations to multiple levels of management with clarity and impact.
• Aid in the design, documentation, and maintenance of system processes to ensure clarity and efficiency.

MINIMUM QUALIFICATIONS:

• Minimum of 5 years of experience in business analysis or a related field.
• BA/BS degree or equivalent practical experience required; MBA preferred.
• Technical experience with SQL, QlikView, or other analytics tools.
• Proficiency in MS Office, including Excel, PowerPoint, Word, and Project.
• Excellent communication and interpersonal skills.
• Meticulous and detail-oriented, with a strong focus on accuracy and precision.
• Proven ability to collaborate across multiple functions within an organization.
• Demonstrated ability to navigate ambiguity in early-stage product development and adapt to a changing digital landscape.
• Ability to synthesize complex information, seeing the big picture while managing details effectively.

Company Values & Benefits

Required Competencies:

• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do
• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction

Benefits:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

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