Senior Business Operations Associate

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World Health Organization




Under the supervision of the human resources officer and/or senior operation officer, the incumbent will lead and manage teams of support staff, delivering services and transactions as applicable in the relevant office in one or more of WHO’s specialized operational areas and sub-disciplines (such as finance, human resources, procurement and/or information technology management.


The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office.•    Supervise the delivery of services and transactions in one or more of the specialized operational areas and sub-disciplines (human resources management, procurement, and/or information technology management).

Team Management 

  • Guide and manage teams of focused specialized support staff administering the delivery of efficient and effective services and transactions
  • Quality assure work products and processes, ensuring compliance with respective procedures, guidelines, and policies.
  • Justify and escalate or approve procedural exceptions.
  • Facilitate the capture and sharing of best practices and ensure continuous learning by the team.
  • Introduce work process improvements for team performance.


  • Provide technical advice to clients, staff and partners on matters relating to core service lines by briefing and interpret respective procedures, rules, and regulations.
  • Support consistency in approach and compliance with respective procedures, rules, and regulations.
  • Human resources support service
  • Administration of the human resources plan and the delivery of human resources support services including contract management, staff recruitment, selection, onboarding and briefing of new staff


  • Undertake delegated certifications and approvals under the applicable accountability framework.
  • Oversee the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures.
  • Identify improved service line processes and procedures to enable optimal client service, efficiency and effectiveness.
  • Conduct training in respective area of business operations support for clients and staff.
  • Represent the head of operations.
  • Perform other related responsibilities as assigned.

Education Qualifications


  • Completion of secondary education Training and certification in administration and /or human resource management.


  • A university degree in business administration or a related field (HR). 



  • A minimum of ten years of progressively responsible work experience relevant to the position in human resources.


  • Experience in administrative support positions within WHO or another United Nations agency. Experience in Oracle-based systems or another enterprise resource planning system

Use of Language Skills

  • Excellent knowledge of English and Arabic.





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