Technical Support Officer (Casual)

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Technical Support Officer (Casual)

Posted Date

3 days ago(5/22/2024 10:33 AM)
Job ID



US Based Positions
Employment Status



The Technical Support Officer will work in close collaboration with MOMENTUM Country and Global Leadership (MCGL)’s MERL Team, including the Principal Technical Advisor  Technical Advisors, and Sr. Program Coordinator, to provide program support in the areas of reviews, data analysis, technical writing, and editing for MERL. This position will also support on annual work planning, strategic planning, annual retreats, knowledge management, and other relevant functions. 

The Technical Support Officer will manage day-to-day planning, development, and execution of projects within MCGL’s MERL team, and ensure strong collaboration between headquarters and field teams, as well as partners external to the organization.


Technical Assistance & Quality Programming

  • Supports MERL team in providing technical assistance for global and county programs by working closely with program staff to review program data and results to inform decision-making, data-driven MERL products, and technical strategies
  • Using knowledge of technical area, work with technical staff to draft technical materials, documents, reports, or presentations or to conduct literature reviews, and develop surveys.
  • Creates high-quality, data-driven MERL products (e.g., manuscripts, briefs, presentations) that communicate key findings that identify opportunities to strengthen quality of implementation and identify trends, based on meaningful review of M&E and research analyses
  • In close coordination with technical staff, conducts data coding and analysis and writing, proofing, and copy-editing of study and learning activity reports and manuscripts.
  • Liaise with MERL and country monitoring, evaluation, and learning advisors to support the development of data visualizations for reports.
  • Fosters relationships with global and country-based technical and program staff to identify and address implementation challenges and assure quality M&E, research and learning products
  • Contributes to the development of technical products, training and other materials 
  • Coordinates data collection activities across multiple multi-country study and learning activities, including liaising with country staff and provides regular updates to study team(s).
  • Assist the technical staff in the design, implementation, monitoring and assessment of core-funded and field-funded activities. 

Technical team Management 

  • Drafts presentations, plans, reports and documents for review. Addresses feedback to finalize.
  • Monitors and highlights relevant organizational deadlines and drafts routine reports and other deliverables.
  • Establishes processes and timelines for MCGL MERL to complete deliverables, sends clear communications regarding the process/timelines, develops templates to efficiently collect inputs from across MCGL technical teams and monitors and follows up on completion.

    • Develops agendas, presentations, and provides overall management support for MCGL internal events, workshops and trainings.
    • Support with reporting and work planning as needed
  • Develop internal timelines for MERL technical team members to provide inputs and consolidate and address feedback.


  • Supports capture and organization of knowledge, tools and products within MCGL teams.
  • Supports the KM and Learning point person for on knowledge management activities, including by participating in the design and on-going maintenance of technical content on OneJhpiego.
  • Builds relationships across the organization to understand technical knowledge needs and preferences.
  • Works closely with Jhpiego’s KM staff to ensure that the MERL team actively shares technical information across the organization in innovative ways.
  • Participates in writing content, designing and formatting pages and ensuring staff readily use the site to facilitate information and knowledge sharing.

Administrative Support

  • Provides support in meetings; takes notes and highlights key follow-up items, identifying appropriate contact for resolution
  • Serves as a back-up for procurement and contracts, including technical services and consultants, setting up vendors, paying invoices, and updating relevant trackers and logs for internal tracking purposes.


Required Qualifications

  • Bachelor’s Degree
  • 3 years’ relevant working experience; Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula
  • Experience as a research assistant, program officer, senior program coordinator, or other work as relevant to the position
  • Experience managing small to medium size public health projects (e.g., multiple partners, difficult donor relations, low in-country capacity) including reporting and managing partner relationships
  • Strong problem solving and decision-making skills: identifying the problem; locating, gathering, and organizing relevant information; generating alternatives; choosing a solution; implementing the solution
  • Prior experience and demonstrated interest in reproductive health, maternal and newborn health, women’s health, family planning and/or gender
  • Strong teamwork skills: identifying team membership and role; establishing productive relationships; meeting team objectives; resolving conflicts
  • Experience handling program tasks (e.g., work plans, reporting, budget)   
  • Demonstrated ability to establish effective management processes  
  • Superior organizational skills
  • Strong written and oral presentation skills
  • Excellent written and oral communication skills with diverse groups
  • Office 365
  • Travel: Ability to travel 30%
  • Fluent in written and spoken English
  • Fluency in a second language (French, Portuguese, or Spanish) an advantage


Preferred Qualifications

  • MPH or equivalent graduate degree
  • Understanding of global health, and international development program/financial management principles and operations
  • Prior experience with qualitative data coding and analysis (with or without software)
  • Communication and presentation skills: developing communication products (success stories, FB posts, briefs, PowerPoint presentations), writing skills, and presenting skills
  • Knowledge of U.S. Government rules and regulations, including USG contract management


The salary range for this casual role is expected to be hourly:  $28.44 – 37.92.



Total Rewards:

The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

Learn more:

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants should visit




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