Internal Revenue Service
Summary Click on “Learn more about this agency” button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov Responsibilities WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION? An independent organization within the IRS, the Taxpayer Advocate Service helps taxpayers resolve problems and recommends changes that will prevent them. You’ll assist taxpayers who are experiencing economic harm. These taxpayers are seeking help to either resolve tax problems that have not been resolved through normal channels or require help to resolve issues with IRS systems or procedures. The service is free, confidential, and tailored to meet the taxpayers’ needs. Available for businesses as well as individuals, you’ll be there to listen to problems, help taxpayers understand what needs to be done, and work with them until the problem is resolved. TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy). Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service (TAS), Systemic Advocacy, Taxpayer Advocacy Panel (TAP) WHAT DOES A VOLUNTEER TAXPAYER ADVOCACY PANEL MEMBER DO? Taxpayer Advocacy Panel members are strictly volunteers and will not receive a salary. You have a unique opportunity to contribute to improving your tax administration system by becoming a member of the IRS Taxpayer Advocacy Panel (TAP). The mission of the TAP is to listen to taxpayers, identify taxpayers’ issues, and make recommendations for improving IRS service and customer satisfaction. The TAP serves as an advisory body to the Secretary of the Treasury, the Commissioner of Internal Revenue, the National Taxpayer Advocate, and IRS Division Commissioners to improve IRS service and customer satisfaction. Panel members serve a three-year appointment. TAP offers its members a unique opportunity to participate in the improvement of both the American tax administration system and the organization of the IRS. TAP members make progress on local, pressing tax issues by working directly with the IRS. Members serve as listening posts to their community and provide local input on tax-related issues. TAP members have the unique opportunity to work directly with taxpayers and the IRS to help change the IRS. As a Volunteer Taxpayer Advocacy Panel member, you will: Serve in an advisory capacity to the IRS through meetings and focus groups; Solicit taxpayer input on specific issues and channel the feedback to the agency; Identify, prioritize, and elevate as necessary, taxpayer issues to the IR; Participate in taxpayer outreach opportunities by speaking to individuals and groups about the Panel; Annually report and publish, as a team, the results of your team’s work. Travel Required Occasional travel – May involve infrequent overnight travel to attend multi-day meetings/events? (Note: Panel members will be reimbursed by the IRS for authorized travel expenses.) Requirements Conditions of Employment Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)) Undergo a review of prior performance/conduct and an income tax verification. Refer to “Get Your Tax Record” at http://www.irs.gov/ (https://www.irs.gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS. This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into “Continuous Vetting.” Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one’s employment with Treasury. The successful candidate will also be enrolled into FBI’s Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant’s Privacy Rights – FBI, FD-258 Privacy Act Statement – FBI, and SEAD-3-Reporting-U.pdf (dni.gov). Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check). Office of Professional Responsibility Check, if in practice before the IRS Federal Lobbyist Check Qualifications Qualifications: You must meet the following requirements by the closing date of this announcement. Volunteer TAP Members Must: Be willing to commit approximately 200 to 300 volunteer hours per year to the Panel; Be current with all Federal tax obligations; Pass an FBI criminal background check; Not be a federally registered lobbyist; Not be a current Treasury or IRS employee or have worked for the Treasury or IRS within the past three years; and Not be a current volunteer TAP member or have served as a volunteer TAP member within the last three years. Individuals who practice before the IRS must be in good standing with the IRS. For the volunteer Taxpayer Advocacy Panel to be most effective, the members of the Panel must possess good interpersonal communication skills, organizational skills, and have access to a computer. Members should also have the ability to problem solve within a group of other civic-minded professionals. Outreach to the public is vitally important to the success of the TAP. As a member you will be expected to identify and participate in various outreach activities to solicit input from taxpayers about IRS products and services. Members should have good listening skills and the ability to interact with groups and individuals to solicit feedback from the public. Ideal candidates should be able to separate their personal views from TAP/IRS issues. TAP includes members from all segments of the population with varying backgrounds and experiences; they represent the view of the average American taxpayer. There is no specialized tax experience required to serve on the TAP. Members will be provided the information needed to effectively contribute to the panel. Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions. Additional Information We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. As this is a volunteer position, you will not receive a salary. Any expenses incurred during the recruitment process are not reimbursable. This includes but is not limited to any travel or costs associated with fingerprint processing. Applicants must reside in one of the 15 locations below. Please select one of these locations in order to move forward with your application. TAP volunteer Member positions will be filled in the following locations: Arkansas, Iowa, Kansas, Kentucky, Maine, Minnesota, Missouri, North Carolina, North Dakota, Nebraska, Oklahoma, Puerto Rico, Vermont, Wisconsin, Wyoming Applicants selected from these locations will serve a three-year membership term or be chosen as an alternate member to be considered for membership if a vacancy occurs in their location during the years.
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