Business Services Specialist, A/R in Lansing, Michigan

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Randstad US

This role requires solid communication and problem solving skills in order to identify and resolve issues preventing customers from paying timely. Seeking a qualified candidate to enter this role with the ability and desire to build upon their skills and grow into higher level roles within the company.

Principal Responsibilities:

  • Ensure days sales outstanding (DSO) is minimized and company cash position is maximized by ensuring prompt payment by customers, achieving monthly cash collection goals, and mitigating exposure to bad debt

  • Maintain detailed documentation of events, i.e. conversations, contacts, discrepancies, etc., in the customer database

  • Identify high-risk accounts and escalate to Manager, Collections, as necessary

  • Identify quality issues contributing to delinquent balances and initiate resolution

  • Remove all obstacles preventing prompt payment through customer contact and communication with the sales team

  • Prioritize and maintain assigned portfolio of accounts and projects

  • Work directly with internal and external customers to improve processes, collect cash, and enhance relationships

  • Maintain high level of customer service, internally and externally

  • Develop collaborative relationships with field management to systematically and proactively bring awareness to potential risks

  • Identify process gaps and work with Manager, Accounts Receivable to implement change

Education & Qualifications (Required and Preferred):

  • Undergraduate degree in Accounting or Finance, or equivalent experience in business, is preferred

  • 3+ years in collection experience, or related Credit / Financial experience, primarily from the commercial sector is preferred

  • Exercise considerable discretion in collection activities

  • Benchmark and innovate to ensure departmental efficiency

  • Collaborate with other functional areas, as needed, to maintain productivity and support department and company initiatives

  • A/R account reconciliation experience strongly preferred

  • Strong time management skills

  • PeopleSoft Experience a plus

Key Competencies:

  • Manage multiple tasks simultaneously, meet deadlines, and meet/exceed deadlines and goals

  • Strong organizational, analytical, and extensive reconciliation skills

  • Is intellectually curious

  • Self-starter with an eye towards achieving goals and resolving obstacles

  • Ability to continually review processes for improvement

  • Professional, effective, and persuasive communication skills (both written and verbal)

  • Benchmark and innovate to ensure departmental efficiency

  • Ability to excel in a fast-paced work environment and effectively manage time in high pressure situations

  • Collaborative with other teams to maintain productivity and support department and company initiatives

  • Advanced level skills in Microsoft Office (primarily Excel)

  • Proficient using Google mail, calendaring and shared drives

Pay Rate: $56,700.00 – $40,000.00 Annually

Randstad offers competitive pay and bonus structures. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent..

In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees’ overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases.

This job posting is open for 4 weeks

We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad proudly ranked as a 2023 DiversityInc Top 50 company, a 2023 Disability Equality Index best place to work for diversity inclusion, and a 2023 Military Friendly Bronze Employer for Veterans. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

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