HR Senior Officer

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United Nations Office for Project Services




Under the direct supervision of the BSSC Personnel Administration Manager, the HR Senior Officer ensures the effective delivery of global HR services with ICA administration, ensuring high quality, accuracy, and consistency of work by leading a dynamic group of HR professionals administering ICAs, personnel data, and related benefits, most notably the UNOPS Provident Fund. The HR Senior Officer interprets and applies HR policies, rules, and regulations, implements internal procedures, provides solutions to a wide spectrum of complex HR issues, and effectively liaises with field and HQ counterparts on a wide range of ICA-related administration matters.

The HR Senior Officer promotes a collaborative, client-oriented approach consistent with UNOPS rules and regulations and contributes to the maintenance of high staff morale through effective supervision and leadership of the ICA Admin and ICA Provident Fund Services teams. The HR Senior Officer works in close collaboration with the Programme, Operations, and project teams in the field offices and UNOPS HQ personnel, ensuring successful performance in HR management, and is an effective people leader.

Functional Responsibilities

Summary of Key Functions:

  • Leadership and supervision of HR team
  • Coordination of operations for the UNOPS Provident Fund
  • Implementation of HR strategies and policies
  • Effective HR management
  • Facilitation of knowledge building and knowledge sharing

Provides leadership/supervision to the ICA Admin and ICA Provident Fund Services teams who handle UNOPS ICA personnel, Partner ICA personnel, and interns focusing on the achievement of the following results:

  • The provision of guidance and supervision to the HR team
  • Foster an environment that drives highly motivated and engaged personnel to thrive in their work
  • The HR teams are actively involved in corporate and local learning activities
  • Leave is managed effectively and proactively
  • Delivery of team- and department-wide activities to promote engagement and further a positive team culture/environment 

Supervises the activities of ICA Provident Fund Services, ensuring high quality, accuracy, and consistency of work achieving the following results:

  • Ensures UNOPS personnel are enrolled in the Provident Fund in good time
  • Acts as subject matter expert on UNOPS Provident Fund, backing up the Provident Fund Associate during periods of absence
  • Supports coordination between UNOPS Personnel and the Provident Fund Provider
  • Ensures smooth separation processes, advising personnel on processes and options in regard to the UNOPS Provident Fund
  • Supervises the coordination between UNOPS and the Provident Fund Provider ensuring the best interest of Provident Fund participants
  • Manages the coordination between BSSC and Finance Group for Provident Fund-related matters
  • Tracks open operational items with the Provident Fund Provider and presents matters, as necessary, during regular coordination meetings

Provides support to the implementation of HR strategies and policies focusing on the achievement of the following results:

  • Full compliance of HR activities with UN rules and regulations, UNOPS and Partner policies, procedures, and strategies; effective implementation of the internal control, proper design and functioning of the HR management system
  • HR business processes mapping, HR management, and control of workflows within the HR Unit 
  • Delivering efficient and high-quality service to clients according to established service targets and SLAs
  • Creating and maintaining standard operating procedures (SOPs) for standardized processing and alignment with UNOPS’ policies
  • Realizing continual procedural improvements and automations, as possible
  • Verification and provision of contractual and personal details as confirmed in the UNOPS ERP System to internal and external counterparts

Ensures effective human resources management focusing on the achievement of the following results:

  • Management of actions related to the unit’s HR activities, e.g., contract administration for ICAs and their benefits and entitlements
  • Information and advice to UNOPS and Partner personnel on the conditions of service, duties and responsibilities, and privileges and entitlements under the UN Staff Rules and Regulations and UNOPS/Partner rules and policies
  • Management of contracts in UNOPS ERP System, monitoring and tracking of all transactions related to positions, HR data, benefits, earnings/deductions, retroactivity, recoveries, adjustments and separations through UNOPS ERP System
  • Information gathering and reporting on technical challenges via appropriate channels within UNOPS
  • Maintenance of Local ICA scales and related activities
  • Administration of monthly sub-level increments for Local ICA contracts 
  • Escalation of policy queries for clarification and/or instruction to appropriate HQ counterparts
  • Regularly prepares reports to showcase performance and service delivery by the HR teams
  • Supports design and implementation of system-solutions impacting ICA personnel

Provides support to knowledge building and knowledge sharing, focusing on the achievement of the following results: 

  • Organization of training for the operations/ projects staff on HR-related topics 
  • Sound contributions to knowledge networks and communities of practice 
  • Synthesis of lessons learned and best practices in human resources 
  • Meaningful trainings and scheme introductions to Provident Fund participants and prospective participants, as necessary

Education/Experience/Language requirements


  • An advance university degree (Master’s Degree or equivalent) in Human Resources, Business Administration, Public Administration or related field is required.
  • A first-level university degree (Bachelor’s Degree or equivalent) with two additional years of relevant experience may be accepted in lieu of the advanced university degree.


  • A minimum of two (2) years of relevant experience at the international level in providing HR benefits and entitlements services is required. 
  • A minimum of one (1) year of experience in the usage of computers and office software packages and experience in handling web-based management systems is required.
  • Knowledge of UN policies, procedures, and practices is highly desirable.

Language Requirements:

  • Fluency in written and oral English is required. 
  • Knowledge of additional UN Official language, particularly in French and/or Spanish, is desirable.





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