Human Resources Assistant (ITU), GS-4, UNICEF Global Shared Services Centre, Budapest, Hungary

10 Min Read
  • Contract
  • Hungary


UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

UNICEF’s Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. 

GSSC has won the 2019 Business Services Firm of the Year in Hungary, one of 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland. 

The Global Shared Services Centre HR Administration Section delivers HR support and services to UNICEF staff and offices globally in the areas of Onboarding, Offboarding, Job Classification and processing of Benefits & Entitlement through the career life cycle of staff members.

The section also provides HR Administration support to the International Telecommunication Union (ITU) which is based in Geneva. The services provided by HR Administration Section optimizes organizational effectiveness and consistency, promotes positive client experience, improves quality assurance of HR services, and allows staff in the field to focus on delivering results for the UN. 

How can you make a difference?

The partnership with ITU underscores UNICEF’s efforts in the realization of the UN efficiency agenda reflected in the General Assembly resolution 72/279 on the repositioning of the UN development system. The efficiency agenda aims to realize cost avoidance and performance improvement by harmonizing, centralizing, and consolidating the use of resources to generate efficiencies in financial and quality terms, to be redeployed as part of programmes to better support the 2030 Agenda.

The support services shall be provided in accordance with ITU’s applicable rules, regulations and procedures, as guided by ITU, including in relation to policy implementation and interpretation of such rules, regulations and procedures.

The effectiveness of the support provided by the Human Resources Assistant results in the timely, equitable, transparent, and systematic administration of all human resource matters regarding benefits, entitlements, contract renewals and termination to short-term staff and consultants.

Key functions, accountabilities and related duties/tasks:

1. Maintain ITU staff personnel records

  • Update with status changes and perform necessary administrative actions on contractual status and entitlements, ensuring timely and accurate action.
  • Draft correspondence to follow up on staff status changes and request recommendations as needed.

2. Prepare, review and maintain filing system for routine Human Resources documents.

  • Review forms for completeness and accuracy.
  • Consolidate and file forms received globally from staff members.
  • Track and send official forms as applicable.
  • Create employment verification letters and certificates.

3. Liaise with divisions and offices for accuracy and completeness of information.

  • Check the received forms, inform and advise divisions and offices on any missing information or documents.
  • Provide periodic feedback to the supervisor on the completion of tasks.

4. Provide overall administrative support to the Human Resources Unit.


This is a Fixed-term Appointment for a duration of one year.

As an advocate for every child, you will receive

  • A competitive salary which is exempted from paying national income taxes in Hungary on United Nations emoluments, with a net minimum monthly salary of approximately HUF 432,812.00
  • Hybrid work opportunity
  • Holidays and leave, including 30 days of annual leave per year
  • Parental leave
  • Dependency allowance
  • United Nations sponsored medical insurance plan
  • Pension plan
  • Optional life insurance plan
  • Access to professional development and learning programs, online learning and learning path
  • Access to staff well-being support
  • Access to career development support

To qualify as an advocate for every child you will have…

  • Completion of secondary education (high school diploma) is a minimum requirement.
  • University level courses in human resources and business administration are desirable.
  • Minimum 4 years of relevant work experience in human resources or administration is required for candidates without completed bachelor’s degree.
  • Minimum 1 year of relevant work experience in human resources or administration is required for candidates with completed bachelor’s degree. A relevant master’s degree may replace an additional two years.
  • Intermediate knowledge in the Microsoft Suite of Products (including MS Word, MS Excel & MS PowerPoint) is required.
  • Previous hands-on experience in planning, organizing and delivering administrative support services is highly desirable.
  • Proven ability to organize and prioritize is desirable.
  • Fluency in English (verbal and written) is required.
  • Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset.

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

Requirement for internal applicants  

Internal applicants from the GSSC must have their Learning Paths completed already at the time of application otherwise they cannot be considered.

Please visit the Learning and Development portal for more information. 

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter:

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.


Advertised: 02 May 2024 Central Europe Daylight Time
Applications close: 13 May 2024 Central Europe Daylight Time

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